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"My stay was fine, no complaints. The General Manager Dave was very helpful when they were having technical difficulties with the front desk landline phones. I was trying to reach them about a left item and he had them put it to the side until I returned. "

"Only good thing is the location."

"Rooms were not clean. Dusty floors, showers and fixtures like lamps and table ( I had a suite) . The couch in the suite was horrible. The shower was broken so I had to rig it to use it. They don’t have smart tvs! That is a must in 2026. For the money I expected better with cleanliness. Otherwise everything else was standard nothing exceptional "

"I stayed with my friends "

"Clean room elevators not really working"

"The staff was fantastic! I am visually impaired and the staff were extremely attentive, making certain I was safe and able to get a taxi when needed. I will definitely return for my next trip to NY. "

"V"

"Excelent"

"The property is beautiful.My room was clean and it smelled nice and clean. Andres at the front desk is amazing, very friendly, knowledgeable and he speaks several languages. The property is located within walking distance from Times Square. They are several different restaurants and bars right next to the hotel. We really enjoyed our stay."