Hotel Ramah Hewan Peliharaan di Aventura

"Fantastic! Best Hotel I ever stayed at."

"The hotel was very nice. My wife and I both enjoyed it. What made this visit very special was Miguel, the front desk manager when I arrived. He was both professional and warm, and was able to accommodate some needs that I had. When I return to Aventura on another trip, I will stay at the Serena and it will bevery largely due to my "loyalty" to Miguel "

"tardan demasiado en el desayuno les falta personal la limpieza del cuarto deficiente"

"Room clean, bottle of shampoo and conditioner was falling from the wall in the shower every night, why they are holding on a double sided tape in a wet place, waking up every night from this sound. Not enough light in a room and bathroom, if you leave it on the fan in a bathroom on the same fixture and very loud, The process of checking in was not a good experience. Arrived at 3pm but rooms were not available till 6pm. Was very disappointed. Thanks to Tia, she offered a free breakfast and...

"A little pricey but a great stay, comfortable and clean "

"Room smelled like mold and the lobby was overwhelming with air freshener "

"Room was not very clean there was hair in the drain and dirt on bathroom floor "

"Largest silverfish I have ever seen in my life in our hotel room tucked in the towels. No toilet paper left in room or robes. Had to ask 3 times for toilet paper. Phones stopped working. However on the flip side the property is new, and beautiful. Good location. Don’t expect to be able to charge drinks to your room at the pool side bar - or to use cash. "