"Rooms- The check-in starts your vacation down in a an underground room. On the way to this room, there are multiple broken tiles and renovation needed almost everywhere you look. The rooms were clean and beds were nice. But, the rooms were still in need of touch-ups (missing paint, faded mirrors, etc.) and had an older smell to them. The two ATM machines were broken so we had to go next door to the competing hotel to use theirs.
Poole/bars- As far as the pool goes, every chair at the pool is reserved with someone’s towel before
7 am. If you don’t reserve by this time, you won’t have a seat available while your kids are swimming. The swimming pools were great! The family pool is fun and there’s a separate pool for adults. Please NOTE they have pictures of a water slide on their website that is non existent at this resort. The kids zone/pool was very run down and our children only played there for less than an hour due to this. The bars had a wide variety and the staff was great, but you do have to tell them or tip them to make sure you get alcohol, because they have almost none in them. Lastly, the lines to get a drink are a minimum of 5-10 min.
Food- The buffet and snack bars have great food. The staff takes forever to get your drinks (usually when your finished eating). But it has great options for vegetarian for breakfast, lunch and dinner. The three restaurants that are here are a 5 out of 10. The Asian restaurant has great food and staff. The other ones are terrible
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