"We went to this property for a quick 24-hour trip to get out of the house during the cold weather stretch. We'd been there once before a few years back and had a great experience - this time around it was a terrible experience and we will NEVER be back! I am not one to write reviews but people looking for a place to stay should be warned to spend their money somewhere else!
This property is FILTHY! The kids' pool had TONS of green algae growing around the slide and all the rope. The pool leaked of chemicals and chlorine (more than normal). Our bathroom was not cleaned thoroughly prior - had other peoples' hair still in our tub and toilet.
They have a very strict rule that you cannot be at the hotel until time of check in which is 4pm. We've never experienced this with a hotel before. We got there at 1pm hoping to leave our bags at the front desk and use the pool until our room was ready. This was a hard no!
The staff members were incredible rude. They were so short staffed that the manager was the one emptying trash cans and cleaning up the pool towels. They were all complaining about being short staffed. A woman was working the front desk with a back injury and couldn't walk so any time she was asked for help (i.e. needed an extra towel or pillow, etc) she ha to ask for people to come back when someone else was there. Rightfully so to not be able to do things with an injury, but management shouldn't be assigning someone to a front desk role if they can't help customers."
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