Big Sur hotel guide. Pacifica Hotels hotel in Big Sur, California

"Did not meet expectations. Facility needs more upkeep and general maintenance, mostly on the exterior and outdoor areas. Stayed in building Q, which had litter and some trash in the open hallway for the 3 nights we were there. The 2 bedroom queen with patio room was spacious and pretty nice I side, except for the numerous spots where the wallpaper was peeling. The dirty dusty grimy patio, and the shower head that wouldn't stay in place (pole kept dropping down). Pool was a nice temperature, but there were no towels available (sometimes for hours, 2 of the 3 nights). Restaurant onsite was pricey but pretty tasty. Pickle ball courts were abundant and free to borrow equipment to play."

"It is clean and convenient."

"A lovely stay above Pt. Lobos, with a lovely view of the same. Great rooms, wonderful staff, lovely property."

"This place needs a new makeover. Everything was outdated. The carpet was so dirty and filthy. When you take a shower, the drain is so slow it fills up the tub. The only nice thing is the location and the staff. I would not recommend this place to anyone. I booked a three day stay and left on the second day. 1 star "

"Had a wonderful time during our short visit, the hotel met plus exceeded our expectations. "

"We had an ocean view room and it was just beautiful. So relaxing to sleep to the sound of the ocean. "

"Our experience was extremely disappointing for three reasons. First the property, which is quite old, has not been well maintained. The word I would use to describe our room is "shabby." Pretty shocking at this price point. Second, the management and service levels are below par. The primary draw of the property is the ocean view, meaning the property is located on a sloped hillside. That means stairs and distant parking lots. We arrived at night and no assistance or explanation was offered other than a map handed to us at the front desk. Finding our room in the dark was in no way intuitive.Seriously, at these prices? Finally, we were subtly pitched on the timeshare which co-exists on the propery. Tacky. We are never going back"

"Our room was located near the supply area so every morning the housekeeping staff would gather by our door and talk very loudly."

"Right from check in, the front desk person was odd and standoffish. Our room had zero view, hard wood floors with sand on it... There was a poor patch job done to the shower bottom that appears water damaged. We could not use the pool or hot tub apon arrival due to an unexpected music event??? Last but not least ..there was non boutique amenities in the room reminiscent of motel 6....WE HAD NO AIR CONDITIONING IN OUR ROOM..aaaand the location of our room was right next to a main entrance and we could hear all the doors slamming and rude loud guests. Sure, there is many shopping and dining experiences near by and the beaches are lovely nearby...but this review is NOT about Carmel and its value now is it??? "