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Reviews of Forest of Arden Hotel & Country Club

4 out of 5
Forest of Arden Hotel & Country Club
Maxstoke Lane, Meriden, Birmingham, Solihull, England

Reviews

8.4

Very good

Rating 10 - Excellent. 458 out of 1008 reviews" "
Rating 8 - Good. 364 out of 1008 reviews" "
Rating 6 - Okay. 106 out of 1008 reviews" "
Rating 4 - Poor. 53 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really run down internal rooms and bathrooms Was hoping to watch the boxing was told they’ll be showing and then didn’t show and when asked the bar staff we faced rude responses
Stayed 1 night in May 2024

10/10 Excellent

Milica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family reunion weekend. Everyone was really lovely.
Stayed 1 night in May 2024

10/10 Excellent

Hedd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da iawn
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Great value, superb breakfast, sadly electrical issues meant no TV or internet, but staff did everything they could to help. Would recommend Hotel to friends
Stayed 1 night in May 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, amenities
Slightly outdated, lovely pool and spa facilities. Super comfy BIG beds
Stayed 2 nights in May 2024
Response from Mandeep Singh on 15 May 2024
Dear Laura,Thank you for your feedback. We're delighted you enjoyed our pool and spa facilities, as well as our super comfy beds. We appreciate your comments about our property and will keep them in mind for future improvements. We hope to welcome you back soon.Best regards,Mandeep SinghDirector of Rooms & Leisure

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel All staff are lovely Pool and spa area very clean and spacious Bar was lovely with outside space food choices good Evening restaurant is great with options for formal dining or casual in the bar The grounds are stunning and well kept Good value for money
Stayed 1 night in May 2024
Response from Mandeep Singh on 15 May 2024
Dear Carrie,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated our beautiful hotel, attentive staff, clean pool and spa area, and the lovely bar and dining options. We hope to welcome you back soon for another enjoyable experience.Best regards,Mandeep SinghDirector of Rooms & Leisure

6/10 Okay

Leon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Harshita on 8 May 2024
Dear Leon, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Jalila

Travelled with family
Liked: Staff & service, amenities
My family really enjoyed our time here. It was a nice getaway and the facilities were lovely. We mostly enjoyed having a swim in the pool also the surrounding area was so beautiful. We will definitely go again.
Stayed 1 night in May 2024
Response from Harshita on 8 May 2024
Dear Jalila, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Gary

Stayed 1 night in Apr 2024
Response from Mandeep Singh on 15 May 2024
Dear Guest,We're thrilled to hear that you had an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic experience in the near future.Best regards,Mandeep SinghDirector of Rooms & Leisure

8/10 Good

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of hotel information in room.
Stayed 1 night in Apr 2024
Response from harshita on 17 Apr 2024
Dear Scott, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal due to an early morning flight from BHX. Short drive to airport, clean comfortable room in quiet surroundings would definitely stay again if flying from BHX
Stayed 1 night in Mar 2024
Response from harshita on 17 Apr 2024
Dear Kay, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

6/10 Okay

Jane

Travelled with family, Travelled with partner
Liked: Cleanliness
Golf course toilets half way round absolutely disgusting…….. Food way overpriced
Stayed 2 nights in Apr 2024
Response from harshita on 17 Apr 2024
Dear Jane, Thank you for your feedback, we will share your comment with the team. We'll make sure to address those issues promptly to ensure a more comfortable experience in the future. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Good

Parag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well kept and first impressions were amazing. The rooms were also very clean when we came, however the beds were a bit stiff to sleep on but soft and comfy. The property is also very peaceful and a great space to take a walk around at any time, observing many play golf. The best part was the varied facilities. Would highly recommend for a quiet getaway.
Stayed 3 nights in Mar 2024
Response from harshita on 8 Apr 2024
Dear Parag, Thank you for your feedback, we will share your comment with the team. We'll make sure to address those issues promptly to ensure a more comfortable experience in the future. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

6/10 Okay

Ben

Liked: Cleanliness, staff & service, amenities
Everything was avarage
Stayed 1 night in Apr 2024
Response from Harshita on 8 May 2024
Dear Ben, Thank you for your feedback, we will share your comment with the team. We'll make sure to address those issues promptly to ensure a more comfortable experience in the future. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. The indoor pool was lovely. The breakfast was great.
Stayed 1 night in Apr 2024
Response from harshita on 10 Apr 2024
Dear Jordan,Thank you for your feedback. We will share the comment with the team. We hope we will have the opportunity to welcome you again soon. Kind Regards,Harshita ChawlaAssistant Front Office Manager

10/10 Excellent

Slawomir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and polite. I felt like a king in their hotel. Thank you
Stayed 2 nights in Mar 2024
Response from Harshita on 6 Apr 2024
Dear Slawomir,Thank you for your feedback. We will share your comment with the team and hope to welcome you back soon. Kind Regards,Harshita ChawlaAssistant Front Office Manager

10/10 Excellent

Ejike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to spend a quiet time and unwind. Love the spa and golf facilities
Stayed 2 nights in Mar 2024
Response from harshita on 6 Apr 2024
Dear Ejike,Thank you for your feedback. We hope to welcome you back soon for another peaceful getaway. Kind Regards,Harshita ChawlaAssistant Front Office Manager

10/10 Excellent

Shivakumar, BASINGSTOKE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. We had a nice stay. The rooms and bathrooms are a but dated. Beds are all right. The pool is good for kids as its shallow. We enjoyed sona and steam rooms the most. Nice hot breakfast, although could do with some salads and vegs. We got lovely veg sausages. All in all, an enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Harshita on 3 Apr 2024
Dear Shivakumar, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Forest of Arden, and were very grateful as our prebooked accommodation fell through last minute. Staff were mostly very attentive and helpful, facilities were great (access to pool / spa with no extra charge), and they were very accommodating about a later check out. Very close to concert we were attending at the NEC and easy to get an Uber to the venue.
Stayed 1 night in Mar 2024
Response from Harshita on 3 Apr 2024
Dear Deborah, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, amenities
Great value for stay but bar prices were not great. Golf bar was very slow service
Stayed 1 night in Mar 2024
Response from Harshita on 3 Apr 2024
Dear Wayne, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Arnas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Harshita on 3 Apr 2024
Dear Arnas, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards, Harshita Chawla Assistant Front Office Manager

8/10 Good

Bridget

Liked: Cleanliness, property conditions & facilities
Property looks gorgeous, we'll book again for a longer stay in the Summer, and enjoy the facilities. The view from our room was of the car park, very disappointing. Staff in the Dining room took ages to take our order, although it may have been because they were new.
Stayed 1 night in Mar 2024
Response from harshita on 26 Mar 2024
Dear Bridget, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards.Harshita Chawla Assistant Front Office Manager

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mandeep Singh on 15 May 2024
Dear Guest,We're absolutely delighted to hear that you had a wonderful stay with us. Your feedback means the world to us, and we're eagerly anticipating the opportunity to welcome you back for another fantastic experience soon.Best regards,Mandeep SinghDirector of Rooms & Leisure

8/10 Good

CRAIG

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Was a lovely stay apart from the amount of dust in our room
Stayed 1 night in Mar 2024
Response from Joanna on 24 Mar 2024
Dear Craig,Thank you for taking the time to provide feedback regarding your stay. Your feedback has been shared to our Leadership Team for further investigation and improvement. Kind regards,Front Desk

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Myself and some friends had booked to go to an event at the works resorts arena so we wanted a hotel close by. This hotel was perfect and the cost was extremely reasonable which included use of the spa facilities inc. breakfast, which was really good with lots of food options. Would definitely book again if we were visiting the area
Stayed 1 night in Mar 2024
Response from Joanna on 24 Mar 2024
Dear Emma,Thank you for taking your time to provide feedback.Your comment has been shared with the team. We hope to welcome you again in our Hotel.Kind regards,Front Desk

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in beautiful location. Staff very polite and helpful. Lovely breakfast but dinner is expensive
Stayed 3 nights in Mar 2024
Response from Joanna on 19 Mar 2024
Dear Mandy,Thank you for you feedback. We will share the comment with our Food and Beverage Leadership Team.Kind regards, Front Desk

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet area, perfect for overnight stay for early flight from Birmingham Airport
Stayed 1 night in Mar 2024
Response from Joanna on 19 Mar 2024
Dear Ben,Thank you for your feedback. We hope to welcome you again in our Hotel.Kind regards, Front Desk

8/10 Good

Suzi

Stayed 1 night in Mar 2024
Response from Joanna on 19 Mar 2024
Dear Suzi,Thank you for your feedback. We look forward to welcoming you again in our Hotel.Kind regards, Front Desk

10/10 Excellent

Mike

Business traveller
Liked: Amenities
Bloody lovely wish id arrived earlier to enjoy the amenities and could stay another night
Stayed 1 night in Mar 2024
Response from harshita on 26 Mar 2024
Dear Mike, Thank you for your feedback, Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards.Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Victory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a lovely weekend stay! Would definitely visit again
Stayed 2 nights in Mar 2024
Response from harshita on 26 Mar 2024
Dear Victory, Thank you for your feedback, Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards.Harshita Chawla Assistant Front Office Manager

8/10 Good

Sharon

Stayed 1 night in Feb 2024
Response from Mandeep Singh on 15 May 2024
Dear Guest,We're thrilled to hear that you had a wonderful stay with us. Your feedback is truly appreciated, and we're eagerly looking forward to welcoming you back for another fantastic experience in the near future.Best regards,Mandeep SinghDirector of Rooms & Leisure

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly staff. We will be bacl!
Stayed 1 night in Feb 2024

8/10 Good

LESLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super all round
Amazing place - very inviting with splendid drive and entrance. Large room with ‘proper’ wardrobe space. Ideal for several nights stay. Not too great menu choice but very attentive staff. Comfortable all round. Didn’t use all the facilities as was just a one night stay. Would definitely recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice room. Kids loved the pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star!!!!
Room was extremely clean, plenty of towels, products, drinks (still and sparkling water) and biscuits provided for our stay. You can request more at the reception if needed. The room smelt beautiful - like lemons. Bed and pillows were so comfortable, feather pillows, white linen. Food in the evening was phenomenal, we ordered 3 meals and all were of a very high quality. Breakfast was amazing, a fantastic selection on the buffet and we also ordered a cooked breakfast - food on the cooked breakfast was of a high standard, very good quality. All staff we encountered on our visit were friendly and willing to chat. The pool was a little cool but the jacuzzi, steam room and sauna were great. The hotel is of a high standard, communal areas are clean and up to date. Communal areas were quiet in the evening and morning. Will be visiting again and would highly recommend to anybody else.
Stayed 1 night in Feb 2024
Response from Forest of Arden on 14 Feb 2024
Good afternoon,Thank you so much for taking your time to share your wonderful experience with us. Guest feedback always means a lots to us as strive to maintain our high standards at all times. We hope to see you soonBest wishesForest of Arden

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Wonderful people and staff
The experience we had was wonderful. We had 2 treatments each and due to a mix up with prices because of the changeover of hotel brand the spa manager James was very accommodating and very helpful. We all really appreciated his time and generosity. Made our stay even better. Top marks for him and pls thank him on our behalf. The chair in our room is very dated but every else is top notch. If hotel is aware of the number of people staying in the room they should accommodate accordingly ie number of glasses cups etc. and maybe an extra chair. However the reception provided us with 2 chairs as we had requested them due to us being deaf we needed to see each other clearly and sitting on the bed would have made it more uncomfortable. We also very much appreciated that too so thanks to them. Great stay thank you
Stayed 2 nights in Feb 2024

6/10 Okay

Alex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely dated
We checked in and were told the booking needed paying for despite us already paying through hotels.com which wasn’t the best start. Then once we went up to the room, we walked through a very dated corridor to arrive at a room which was in desperate need of refurbishment. On the plus side, a decent gym and lovley breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend treat
Fantastic hotel excellent service great facilities and good value, just hope when the new owners chain take over they keep the standard
Stayed 1 night in Jan 2024

4/10 Poor

craig

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
WORST bar/restaurant in years
hotel itself was great, room great and comfy breakfast really good HOWEVER the bar/restaurant was absolutely shocking, i ordered a soda water starter and main at the same time, i waited 30 min for my drink after i went to bar to complain, the starter took 40 min, after a hour i went back to bar and asked for my SALAD ........1 hour 10 min for a salad, they were just rubbish at there job, dont seem to know what is going on, even took me 15 minutes to pay my bill, he would hit the screen then walk away talk to his staff come back do it again, 3 times we were rudely interrupted by staff and he would just drop the customer and go speak to them the card machine even timed out he was chatting so much ...........they totally ruined the rest of the stay
Stayed 1 night in Jan 2024

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Avg stay at the Arden
Staff 5/5, food 3/5 nice but expensive, hotel 2.5/5, needs referb, alot. and to be cleaned.
Stayed 3 nights in Dec 2023

10/10 Excellent

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a 6 and 4 year old. We loved the pool. It was larger than we thought it would be. Very comfortable, enjoyable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bee

Stayed 3 nights in Dec 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice weekend stay; we were received with a special Happy anniversary card and cupcakes!! Was a good stay
Stayed 1 night in Dec 2023

8/10 Good

Darren

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality hotel
Lovely hotel. Very good customer service as always.
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Noorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away fabulous hotel. Clean, spacious rooms with all the little amenities included, friendly staff, great pool and spa facilities that is open till late. Caution when driving at night, narrow unlit roads. Other than that, great location for Bear Grylls and NEC. Would definitely visit again!
Stayed 2 nights in Nov 2023