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Reviews of Malmaison Birmingham

4 out of 5
Malmaison Birmingham
1 Wharfside, Birmingham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1003 reviews" "
Rating 8 - Good. 246 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was disappointing
Stayed 1 night in May 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in May 2024

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel cost for parking the only issue
Stayed 1 night in Mar 2024
Response from Emma Morgan on 16 May 2024
Dear LeeThank you for your 5/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Rooms need a coffee machine.
Stayed 1 night in May 2024
Response from Emma Morgan on 16 May 2024
Dear Andrew, Thank you for your 4/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking. Great location, room excellent. Good food and wine.
Stayed 1 night in May 2024
Response from Emma Morgan on 16 May 2024
Dear Andrea, Thank you for your 5/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma Morgan on 6 May 2024
Dear Johann, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

6/10 Okay

Rachael

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Emma Morgan on 6 May 2024
Dear Rachael,Thank you for your review, It would be great if we could understand how your stay didn't go to plan in order to rectify this for the future.Regards Emma & The team @ mal

10/10 Excellent

Sudipan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay , really memorable, comfy, very family friendly , location and staff are great - only things that could be improved were quality of some cooked breakfast items , decor around bath tub and air con (bit difficult to control) but overall absolutely fantastic and probably best hotel in area by far , even versus Radisson. Definitely a fan who would recommend for any kind to stay, any time.
Stayed 1 night in Apr 2024
Response from Malmaison Birmingham on 1 May 2024
Dear Sudipan,Thank you for your review, we are so glad you enjoyed your stay and we can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma Morgan on 6 May 2024
Dear Penny, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma Morgan on 6 May 2024
Dear Andrew, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

10/10 Excellent

PAUL

Stayed 1 night in Apr 2024
Response from Emma Morgan on 16 May 2024
Dear Paul, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emma Morgan on 26 Apr 2024
Dear Andrea, thank you for your 5/5 review, We hope to welcome you again Regards Emma & The team @ mal

10/10 Excellent

Ife nafisat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so beautiful and close walking distance to the city center and the new street station. It was quiet and well secured. The staff were also very attentive and changed my room when I complained about the initial room that was given to me. I would definitely visit here in the future
Stayed 3 nights in Apr 2024
Response from Malmaison Birmingham on 17 Apr 2024
Dear Guest, Thank you for your 5/5 review,I am so happy to hear that you would stay again in the future and that our staff accommodated your needs,We can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished hair conditioner was provided
Stayed 2 nights in Apr 2024
Response from Malmaison on 14 Apr 2024
Dear Guest,Thank you for your review and feedback on your stayWe hope you choose to stay with us again soon,Kind RegardsEmma & The Team @MAL

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Emma Morgan on 19 Apr 2024
Dear Dean, Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness
The hotel is situated in a very central position within the mailbox. When checking in the property wasn’t very welcoming as the coffee shop was closed,there was water on the lobby floor and a homeless gentleman was walking around. Having stayed at this hotel many times years ago unfortunately it is a very poor comparison to how it used to be,the decor is very tired,the furniture dated and the bathrooms very basic. That said,it was impeccably clean and the beds were incredibly comfortable.
Stayed 1 night in Mar 2024
Response from Emma Morgan on 31 Mar 2024
Dear Rachel, Thank you for your comments regarding your stay at the hotel, We thank you for your comments and hope to welcome you again Regards Emma & The team @ Mal

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emma Morgan on 27 Mar 2024
Dear Ross,Thank you for your 4/5 review, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024
Response from Emma Morgan on 19 Apr 2024
Dear Stephen, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, which was surprisingly quiet. Good location for the NIA. Large car park on site, though expensive.
Stayed 2 nights in Mar 2024
Response from Emma Morgan on 23 Mar 2024
Dear Alan, Thank you for your comments, we hope to welcome you again soon Regards Emma & The team @ mal

8/10 Good

Phuvinder, BEXLEYHEATH

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emma Morgan on 12 Mar 2024
Dear Phuvinder,Thank you for your 4/5 review, we hope to welcome you again Regards Emma & The team @ Mal

8/10 Good

Tenika

Stayed 1 night in Feb 2024
Response from Emma Morgan on 5 Mar 2024
Dear Tenika, Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Janay

Stayed 1 night in Feb 2024
Response from Emma Morgan on 5 Mar 2024
Dear Janay,Thank you for your 5/5 review, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Emma Morgan on 23 Mar 2024
Dear Keith. Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Emma Morgan on 24 Feb 2024
Derar David Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ MAL

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing hotel, great location and the rooms never disappoint. Unlike so called high end hotels in the neighbourhood
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Kristian, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Carla, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

rhys

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Rhys, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Manvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Manvir, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

4/10 Poor

Lee

Disliked: Cleanliness
Room not very clean, hair & a contact lens were on top of the bed sheets.
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Lee, Thank you for your review, We hope to welcome you again soon we will look in to your comments and thank you for your feedback Regards Emma & The team @ mal

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really like this Malmaison and have stayed several times when in Birmingham for work. Good location in the Mailbox with convenient parking and in walking distance to the city centre. Only slight negative would be that some of the gym equipment could do with an upgrade. Otherwise all great- breakfasts are also a cut above the competition and the bar area has a good atmosphere
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Richard, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with everything. Thank you to all staff for being so courteous
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Deborah, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay but slow service
Lovely stay - a little slow to check in at peak time as there was only one member of staff on the desk with no-one else to help him. Took over 20 minutes.
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Michelle, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

4/10 Poor

Julie

Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Julie, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

hewitt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Birmingham Go to Hotel, great without fail,
Malmaison is our go to hotel when staying in Birmingham, with its central location and away from any town noise. Fridays checking in only took 1 minute, it was if they knew who we was upon walking through the doors, which was lovely to get our room key and time to settle in, we only stayed in a "standard" room which has so much space with great facilities. We had the hairdryer go bang on us and within 5 mins of letting reception know, it was swapped out. so you cannot fault the service that the hotel offers, being our 4th stay in the last 6 months we will be back again soon enough for the next event in Birmingham
Stayed 1 night in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Hewitt, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Krisztian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
It was amazing.friendly staff.very comfortable bed.nice lounge and bar.
Stayed 2 nights in Feb 2024
Response from Emma Morgan on 19 Feb 2024
Dear Krisztian, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Good

L

Liked: Staff & service, room comfort
Not the luxurious treat it used to be
We upgraded to a Club room but the lounger chairs had stains all over them. I used to love it when Mal had the snacks and the wine to choose from in the room and it felt like a real treat. Our room was big but it felt grey and empty.
Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear L, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 Okay

Jay

Liked: Staff & service
Disliked: Property conditions & facilities
Lost some pizzazz
I've stayed before & it was great this time not so much in that the room was a sad state. Fixtures hanging off the wall, grouting missing, really poor sound proofing, out of the three lifts only one worked but luckily I was able to carry my bags up & down the stairs.
Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Jay, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Good

Polly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and great location
Check in wasnt that friendly. Room very comfortable though pillows a bit lumpy/flat! Lovely breakfast and service. Didn’t feel as ‘special’ as when they first opened
Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Polly, Thank you for your 8/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 Okay

Catherine

Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Catherine, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Sudipan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, welcoming and baby friendly place - we enjoyed our stay so much. Used the cafe next to reception after we dropped off luggage early. Very convenient. Right next to shops. Room temperature could be easier to control, check in quicker and cooked breakfast could be slightly better. Overall was excellent though and will be first choice in Birmingham when we are next back!
Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Sudipan, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Janice

Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Janice, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Nnaemeka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Nnaemeka, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Sue

Travelled with group
Fabulous stay
Great stay as always, I’m a regular now, as everyone from reception to housekeeping is just so wonderful, kind and helpful. Nothing is too much trouble.
Stayed 1 night in Jan 2024
Response from Emma Morgan on 19 Feb 2024
Dear Sue, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emma Morgan on 23 Jan 2024
Dear Emma, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Emma Morgan on 23 Jan 2024
Dear Peter,Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Emma Morgan on 23 Jan 2024
Dear Stacey,Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Good

Adedayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a pleasure to stay here discounted parking fees would be welcome
Stayed 1 night in Jan 2024
Response from Abbie on 19 Jan 2024
Dear Guest,Thank you for your review,We offer 20% cark parking discount when booked via our website,We hope to welcome you back to the hotel again soonKind Regards Emma & The Team @ Mal

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emma Morgan on 23 Jan 2024
Dear Abigail,Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 Good

Joan

Liked: Cleanliness, amenities, property conditions & facilities
Always a quiet hotel. Spa facilities are excellent.
Stayed 2 nights in Jan 2024
Response from Abbie on 19 Jan 2024
Dear Guest,Thank you for your review,We hope to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely stay, everyone polite and friendly. Breakfast was excellent. Fresh, well presented and everything that you could possibly want was available. I felt very comfortable and safe there.
Stayed 1 night in Jan 2024
Response from Abbie on 19 Jan 2024
Dear Guest,Thank you so much for the great review,We can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal