2/10 Sangat Buruk
Karen
Bepergian bersama teman, Bepergian bersama keluarga
6 Apr 2026
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Unfortunately, upon arrival, it became immediately apparent that the property bore little resemblance to what was advertised, and the experience caused significant distress to my family. On arrival, the front of the hotel appeared derelict and closed, with no visible signage, no other guest vehicles, and a police van parked outside. After driving around the side of the building we eventually located the reception entrance, however we were alarmed by groups of intoxicated individuals loitering around the entrance, and we did not feel safe even parking our car. As we entered the hotel, two police officers were leaving the premises, which further heightened our concerns. Despite these issues, we proceeded to check in and went to view our allocated rooms (319 and 325). While walking up to the third floor, the corridors and stairwells had extremely strong and unpleasant odours. Upon entering the rooms, the following issues were evident.One room had a broken shower, with the shower head wrapped around the bath taps
One room smelled strongly of cigarette smoke
The rooms felt unclean and poorly maintained
The rooms were clearly not representative of the photographs advertised on Expedia
I returned to reception to request alternative rooms. Unfortunately, only one alternative room was available, which we gave to our daughter as she felt extremely unsafe. While returning to our car to collect our luggage, we encountered a visibly intoxicated woman with blood on her clothing
Karen
Menginap 1 malam pada bulan Maret 2026
