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Reviews of Metro Inns Walsall

2.5 out of 5
Metro Inns Walsall
Birmingham Rd, Walsall, England

Reviews

5.6
Rating 10 - Excellent. 138 out of 985 reviews" "
Rating 8 - Good. 213 out of 985 reviews" "
Rating 6 - Okay. 206 out of 985 reviews" "
Rating 4 - Poor. 153 out of 985 reviews" "
Rating 2 - Terrible. 275 out of 985 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Mandeep

Liked: Staff & service, property conditions & facilities
Everything was ok but cleaning is needed as the drawers were so dusty .
Stayed 1 night in May 2024

2/10 Terrible

Jackie

Stayed 1 night in Apr 2024

2/10 Terrible

Blessing Takawira

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They can do better. Maintanance management needs door to door supervision
Stayed 1 night in Apr 2024

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Dee

Disliked: Cleanliness, amenities, property conditions & facilities
Poor condition, lifts out of order, tv and some lights not working, toilet rolls empty, day staff unhelpful but the one night staff was very helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Travelled with partner
I think it should be more explicit that this hotel is basically temporary accommodation for the homeless.
Stayed 1 night in Mar 2024

2/10 Terrible

Kiran

Business traveller
Liked: Staff & service
Neighbours eere very noisy
Stayed 1 night in Mar 2024

2/10 Terrible

darren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First night bed was broken moved room bed was like sleeping on a concert floor 2nd night people upstairs banging around all night
Stayed 2 nights in Feb 2024

2/10 Terrible

Kelli

Stayed 1 night in Feb 2024

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort
The place itself is not too bad the the mattress on the bed is in bad condition. The lift doesn’t work and the place smells of tobacco.
Stayed 1 night in Feb 2024

6/10 Okay

kamlesh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Everybody book hotel for good sleep and piece
Bed was very bad, it was requested good bed in booking, nobody notice, now back heart badly
Stayed 2 nights in Jan 2024

8/10 Good

Ovidiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Terri

Travelled with partner
Disliked: Cleanliness
The rooms are falling apart, smell and the first room we had no hot water, I told reception and I was told to run the tap a while and see what happens, I explained I had been trying for 10 minutes but there was no water at all. He then came up 15 mins later to run the taps for 5 mins, seeing for himself there was in fact no water. A further 30 mins for a room change. Rooms are completely damaged and need knocking down
Stayed 1 night in Jan 2024

6/10 Okay

Mohummed

Liked: Cleanliness
Disliked: Property conditions & facilities
A hotel that needs some repair work
Hotel staff were friendly and approachable and the room was reasonably clean. The room had a fridge which was nice to have. The lighting in the room could be better as some of the lights did not switch on. There were some issues with the bathroom taps. They should be replaced as the tap water came out at a low pressure. The bathroom was the worst part of the hotel room.
Stayed 1 night in Jan 2024

10/10 Excellent

Niita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Farzana

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

2/10 Terrible

Imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying there again.
The room had weird unhealthy smell as well as buzzing Sound coming from bathroom. I couldn’t sleep all night due to that sound and smell combination. There was also a fire alarm went off at 4am and ruined the sleep. I couldn’t sleep after that.
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Travelled with group
Liked: Amenities
Good bar and restaurant Lifts broken, fire alarm 4 times in the night, smell of smoking inside building,
Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Stayed 1 night in Dec 2023

2/10 Terrible

Wajid

Stayed 1 night in Dec 2023

2/10 Terrible

Urfan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There's was spider 🕷room was dusty and cold water from bathroom taps
Stayed 1 night in Dec 2023

2/10 Terrible

ijaz, Birmingham

Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Colin

Stayed 1 night in Nov 2023

8/10 Good

Paul

Travelled with partner
Good
Stayed 1 night in Nov 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Glenn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
We needed photos ID to get in the hotel never been asked for a photo for a hotel in my life. The receptionist was rude. The room was disgusting. It was flea ridden and all the residents seem to party all night long. It was like a halfway house for criminals
Stayed 1 night in Nov 2023

2/10 Terrible

Bruce

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel ever
Rude receptionist, room need some serious upgrading, full of people that looked like homeless. Wanted a hotel. Not a hostel should know there was something wrong
Stayed 1 night in Nov 2023

4/10 Poor

Aram

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was ok to sleep in but the hotel is in a poor condition and the elevator wasn’t working. The room was clean(ish) but the bed was at the end of its life. Overall you can stay and sleep in but don’t expect too much more. Staff were nice.
Stayed 2 nights in Nov 2023

2/10 Terrible

michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with the condition of the room.
Disappointed with the hotel. Room was dirty. Carpet threadbare and vinyl floor in the bathroom was damaged and dirty. Very run down. Bathroom sink area had so much damage to the surface that the chipboard was exposed. Worst hotel that I have ever stayed in.
Stayed 1 night in Nov 2023

10/10 Excellent

Rajvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The check in progress was absolutely dreadful. The receptionist was really horrible and kept asking for id to check in which we was never told about when booking the metro inn
Stayed 4 nights in Nov 2023

2/10 Terrible

Jennie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I’ve ever stayed in ,everything in. The room was tired ,carpets windows ,bed ..never go back there again
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Check in
Clean room, quite basic, lift wasn’t working, also couldn’t check in without photo ID
Stayed 1 night in Oct 2023

8/10 Good

david

Business traveller
Liked: Property conditions & facilities, room comfort
Cheap but not cheerful
Needed somewhere to stay while sorting a van, first impressions were not great the hotel lacks a friendly welcome and the decor is a bit rough, The room was a good size with a double and a large single there is a fridge, tv, wall heater and kettle, Hot drinks in sachets are supplied along with portions of milk, beds were clean but had seen better days regarding comfort, There is secondary double glazing which is full of condensation by the morning, The worst part is the bathroom although functional the basin and toilet had large cracks in them, The bath had been painted with what appeared to be emulsion paint which was flaking off all over, Lots of hot water two rough towels and a pump bottle of some kind of soap is provided, All in all it is a little grubby and dated and the receptionist was cold and unwelcoming but for £45 for a saturday night it was acceptable.
Stayed 1 night in Oct 2023

2/10 Terrible

Aesan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Business traveller
Let’s me no when I have people booked in and don’t turn up
Stayed 5 nights in Sep 2023

10/10 Excellent

Miss

Stayed 4 nights in Sep 2023

4/10 Poor

David

Stayed 1 night in Oct 2023

2/10 Terrible

chris

Stayed 1 night in Oct 2023

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Not the warmest of welcomes from staff. Felt uneased upon checking in as id is all looked at and wrote down at reception. Lift was out of order, got up to room, not the warmest as the window was left open. Mirror cracked, toilet seat very loose, I mentioned it to receptionist who didnt know about it. The bed, very low and very uncomfortable. I did not stay the night, the room overall felt very out dated, bleak and not comfortable. Sorry for leaving a rubbish review.
Stayed 1 night in Sep 2023

2/10 Terrible

Rajwinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

shanice

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff are friendly and welcoming but the hotel looks outdated and the rooms as well.
Stayed 2 nights in Sep 2023

8/10 Good

Jamie

Stayed 1 night in Sep 2023

6/10 Okay

Faith

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Justine

Stayed 1 night in Sep 2023

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Stephen

Stayed 1 night in Sep 2023