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Reviews of Stanley House Hotel & Spa

4 out of 5
Stanley House Hotel & Spa
Further Lane, Mellor, Lancashire, Blackburn, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 102 reviews" "
Rating 8 - Good. 17 out of 102 reviews" "
Rating 6 - Okay. 10 out of 102 reviews" "
Rating 4 - Poor. 3 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel service that I have ever experienced. NEVER AGAIN
Stayed 2 nights in Mar 2024

10/10 Excellent

THOMAS

Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and great staff.
Stayed 1 night in Jul 2023

4/10 Poor

Alex

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dangerous shower area.
staff very friendly especially in restaurant and front desk, Shower in room was poorly designed and unsafe with slippery smooth flooring. Water heating switches on wall badly sited away from shower head and unclear as to adjustment of heat etc. towel drying rail sited in such a way that it was easy to get burned when drying from shower. Toilet pedestel far too low.
Stayed 2 nights in Dec 2022

6/10 Okay

Tahera

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place Well worth a visit for a nice romantic weekend
Stayed 1 night in Dec 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart find
A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.
Stayed 1 night in Aug 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.
Stayed 1 night in Aug 2022

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with an amazing breakfast and very attentive staff who did their best for everything we asked for.
Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Everything was perfect. £40 for the spa at the weekend is a little excessive but the hotel, resturant and staff, amazing!
Stayed 1 night in Feb 2022
Response from Guest Services on 21 Feb 2022
Good afternoon, Thank you for your wonderful feedback, we are delighted you enjoyed your stay and we hope to welcome you again very soon

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!
Stayed 1 night in Feb 2022
Response from Guest services on 10 Feb 2022
Dear guest, Thank you for your recent review, we are so pleased that you thoroughly enjoyed your stay and we hope to welcome you back again to Stanley House.

8/10 Good

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight when attending the Lancashire Tourism Awards. Very clean, welcoming and comfortable. Good breakfast.
Stayed 1 night in Feb 2022
Response from Guest Services on 10 Feb 2022
Dear Guest, Thank you for taking the time to provide feedback from your recent stay at Stanley House. We are delighted that you enjoyed your experience and hope to have the pleasure of welcoming you again very soon.

10/10 Excellent

M A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply superb!
Brilliant stay. Lovely big and cosy room. Superb breakfast topped with attentive staff & courteous service. It was very quiet though due to Covid.
Stayed 1 night in Dec 2021
Response from Guest services on 10 Feb 2022
What wonderful comments, thank you so much! We look forward to welcoming you again very soon

10/10 Excellent

Joel

Stayed 4 nights in Nov 2021

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Really nice stay here. Modern and comfortable rooms. Would happily stay here again!
Stayed 1 night in Nov 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was absolutely gorgeous, as are the grounds. It's also very quiet considering how many people were around. Great nights sleep in a very pretty hotel
Stayed 1 night in Oct 2021

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On staying at the due to recommendation by me daughter we sat down to have our meal booked for 6.15 pm so first into the restaurant the service was pretty poor to be honest we sat and asked for a jug of water this took a while then after a while the restaurant manager came over to take drink and food order during the meal apart from one lady no one asked are we ok or is every thing ok we did mention to another staff member about service and she said she would mention this to manager and take the bar bill off when we finished I went to bar to add meal to room the guy was a bit Off with me I wouldn’t mind we had mentioned that we was looking at the venue for my daughters wedding plans my wife had asked for some info on this this never came Once we had the meal I went over to reception and asked could we have some info on weddings please the guy behind the desk pushed is mobile away from him and said that it s all online surely he could of taken some details and got the relevant dept to call us back ? So guys if your looking for a nice venue to stay or book a wedding shop around first before opting for this venue £175 well spent !
Stayed 1 night in Oct 2021

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very clean, great service and good value for money. We had a woodlands room, only slight negative is I found the bed and pillows very soft.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Julia

Stayed 2 nights in Oct 2021

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Really nice hotel, very friendly staff. Clean & set in nice grounds. Quiet hotel & really good breakfast included.
Stayed 1 night in Oct 2021

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well kept .Nice spa
Stayed 2 nights in Oct 2021

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Was a pleasant stay. On article the lady at the desk was pleasant but put us in an executive room and not one of the luxury ones as booked. Other than that it was a very pleasant stay and we have book to return for my wife’s birthday
Stayed 1 night in Sep 2021

6/10 Okay

john

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Location,hotel,Spa ,Food excellent. Service atrocious.total disconnect from guests. Service negligible. Not interested when given genuine complaint
Stayed 2 nights in Sep 2021

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a try.
Excellent large rooms with extremely good facilities including comfortable beds.High level of cleanliness . Good food and attentive staff.
Stayed 1 night in Sep 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick break
Fabulous 1 night stay tasteful designed hotel great breakfast. Limited evening menu still.
Stayed 1 night in Sep 2021

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation and location brilliant. Hotel staff friendly. Freds Brasserie disappointing and in my opinion over priced
Stayed 1 night in Sep 2021

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short relaxing stay
Great stay, beautiful tranquil surroundings, large room, helpful staff. I’ll be back. I came to stay before my dads funeral and I’m so glad I stayed here.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely grounds and location, excellent breakfast and staff were great
Stayed 1 night in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel and spa
This is one of the best hotels i have stayed in. The facillities were excellent and the Spa really wonderful
Stayed 1 night in Sep 2021

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Excellent place, great location, fantastic service, lovely room. Highly recommended!!
Stayed 1 night in Aug 2021

4/10 Poor

Abdul

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems when you book this property through an agent and not direct your room gets cancelled. Had three rooms booked. One of the lads booked direct, two of us booked through an agent me with Expedia the other chap through another company. On arrival the two of us that booked through an agent didn’t have rooms even though I’d called the hotel direct three days prior to confirm a change in the booking. The chap on the desk did his best to resolve the issue, it did take an hour to sort with him rushing around back and forth to rooms like a scene from fawlty towers involving Manuel which was frustrating at eleven pm. A couple of drinks on the house whilst they got things sorted did ease the pain but though it was the least they could do. One of the rooms was supposed to be a twin bed, we were put into a room with a double bed and a pull out bed, the pull out bed is basically a very thin foamed hard sofa which I found out is not a substitute for a bed at all it was laughable but the only room they had so had to make do. A complaint in the morning about the bed situation fell on deaf ears because we had two free drinks whilst waiting for the rooms to be found and made up. This i thought was very ignorant of the hotel. The breakfast was good with a nice choice options. Unfortunately when in the area again I’ll be finding other accommodation, this wouldn’t of been the case if in the morning they hadn’t shown the ignorance they did.. shame.
Stayed 1 night in Aug 2021

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful grounds and views.
Lovely Hotel in beautiful grounds. Friendly and helpful staff. Breakfast fine but dinner disappointing for a quality hotel.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay - would recommend
Brilliant hotel and stay. Staff were attentive but not overbearing - they left you alone to relax which was the purpose of the stay. Hotel is in a beautiful spot (even saw deer on the last night from the room!) and really easy to access. Sofa in the room was very uncomfortable, however, we'd never slept on a hotel bed as soft as we did here! Pillows were like clouds. Breakfast was one of the best we'd had, however, food in the evening is very expensive for what you get. Spent time in the spa having treatments and relaxing in the facilities. Very clean and comfortable.
Stayed 3 nights in Jul 2021

10/10 Excellent

Lucy

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing too much trouble from staff - especially in the restaurant. Catered so well for our 2 yr old granddaughter’s food preferences.
Stayed 2 nights in Jun 2021

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were very friendly and professional, we loved staying in the Manor. No complaints at all, a wonderful stay the service was spot on.
Stayed 1 night in May 2021

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtakingly expensive wine, in a lovely hotel
A lovely hotel with an excellent room which was spacious, clean, comfortable and had a great shower/bathroom. The area is lovely, close to the Pennines and with good transport links. Also very pleasant walking from the door. I ordered a room service meal which was mediocre, and a large glass of sauvignon blanc to go with it, which, when I came to pay the following morning I realised cost me £13.10.... I don't think it was a top of the range Sancerre and I paid for it as I think I was still suffering from the shock of the price - that's not a typo btw, it really was £13.10. I shall take my own bottle of sauvignon blanc next time and save a small fortune!!
Stayed 1 night in Apr 2021

6/10 Okay

Shen, Blackburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, beautifully located that makes the scenery around the area even more beautiful being winter or summer. Staff we had on our wedding night was amazing, really welcoming and helpful. Let down was the bed I called in to make sure it's a double bed was assured it will be a double bed. Unfortunately it was 2 single beds put together that made sleep quite u conformable.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ex Favourite Local Hotel - Dirty on key touch poin
We have stayed in numerous rooms within the Manor House and have always been blown away... Unfortunately, this time we were left more than underwhelmed. Despite suposed enhanced cleaning due to Covid-19. There was syrup like coffe stains on the tea spoons and saucers. Sticky drip stains on the laminated in room menus, sticky filth on the tower fan buttons and petals/ other debries under the coffee table. The bedside tables and lamps were also covered in thick layers of dust. We appriciate the building is an antique but the type of dust appeared to be more than a couple of days worth. The upholstered furniture in both rooms (we were moved) was heavily stained and was not appealing to use. On balance the pre arrival customer service, via email by Lucy was excellent and left us feeling excited to stay. Though the restaurant staff appeared to have little enthusiamn, although they were polite. The tables in Mr Freds were placed very close together, with angled facing seats... resulting in two tables with people sat closer than 2m appart side facing together. This was especially anxiety provoking within a Tier 3 area. The cooked breakfast was just ok... not good but not bad. The hygeine issues resulted in us checking out a day early. The reception was understanding of this and we apriciate their offer of a refund. On checking out the reception was friendly and confirmed the refund, but no apology was given.
Stayed 2 nights in Oct 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Would recommend to everyone
Amazing little hotel. Staff were fantastic. Immaculately cleaned and covid safe. Highly recommended
Stayed 1 night in Sep 2020

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Reservations on 17 Sep 2020
Thank you for submitting your review regarding your recent stay at Stanley House and we look forward to welcoming you back very soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Reservations on 25 Aug 2020
Thank you so much for your wonderful review. We hope to welcome you back to Stanley House very soon