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"Staff were nice. However Room cleanliness wasnt great, i did request another room but they were unable to change us over as we hadnt booked direct - so jad to settle with a room full of cobwebs and very stained carpet. Also the room was far too warm. The first morning we ordered breakfast and it didn't arrive despite us reminding staff numerous times. Eventually gave up and had to leave as we had appointments to to to but for 18.50£ persom not good. Still waiting on refund for this. The other mornings it was grand, although i think my complaint earlier may have had somwthing to do with that. The staff in the Spa were lovely and knowledgeable. Although the spa could do with retiling in places. I wouldnt class this hotel as a 4* hotel more like a 3*. Overall the stay was Ok. They just need to work on their cleanliness and the breakfast service could do with being a little quicker."

"Great value deal. Close to the centre of the city. Easy access to public transportation. Large room with windows. Not very clean but it is acceptable. Seperated toilet and shower. Nice and helpful staff. But please be aware to bring yourself a kettle and a cup with you. The room does not offer any of these."

"Amazing quick check in wasn’t in the hotel too long but room was spacious and very comfy bed. Bar was ambient and staff fabulous"

"From the second I walked in the reception supervisor made me feel so welcome I think he was called Austin I can’t remember he was a really nice guy the rooms are clean the shower power is great the beds are big and comfy the restaurant staff were terrific A gent who also stood out for excellent service was Nazik because of these guys I will return !"

"Clean room, great location, helpful staff and decent amenities. Couldn’t cast to the TV and there was no fridge in the room, but hair dryer,"

"The hotel is well located. Uptodate and clean. Was abit disappointed with hotel requests, as requested an iron and was told it had to be collected from reception. For the standard of hotel, i would have expected it to be dropped off outside the room. Overall, nice stay. "

"Great hotel. Only negatives were a bit dark everywhere and the hotel was hot "

"Terrible beds"

"For the most part the staff were very helpful. I didn't the service received at the front desk/Reception area. I feel since they the first line of service at the hotel, it sets the tone of one's stay at the hotel. Unfortunately as result of that, I have no intentions of returning to the hotel."