"Stayed here with my girlfriend for a 2 night girls trip. The hotel is visually stunning and not a detail is spared. Check in; the bell hop was helpful. But there are no bell carts. There was a $38 per night parking fee I wasn’t aware of. At check in, the staff was friendly, but the woman who checked us in spoke very fast and when giving directions to our room was unclear. She also didn’t offer assistance with our large luggage and she did with other guests prior to us. So we had to lug the luggage down the pool stairs and go find our room. We didn’t realize there wouldn’t be a ramp or elevator. The double queen pool room is amazing and again, beautifully designed. There is no coffee pot, just a hot water warmer and instant coffee. But the front desk does have coffee in the morning and the diner is 24 hours, and it’s not a far walk. If you want a chaise by the pool on a busy day or industry Mondays, you have to save your chaise by about 6:30am. And they will only let you save it for 45 mins with a towel or items, so you cannot retreat to your room for more than that. But the vibe by the pool with the DJ was fun and we had a great time. There is poolside drinks and food. The service was spotty throughout the hotel. We had good service in some areas and not in others. So I’m not sure if they have continuity in their customer service training. The worst was at the Quixote restaurant and at times, the front desk. All in all a great stay, and would stay again."
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