Burtonsville hotel guide. Viceroy Hotel Group hotel in Burtonsville, Maryland

"Good "

"I got in late and I appreciated there was someone at the door to help me. I checked in fast and was given an impecable room on a top floor away from noise. Loved my room 603. My experience was accentuated by the kind and cheerful staff there, I spoke to 3 of the lobby people during my stay. I even bought the bath robe, a souvenir from one of the most memorable experiences during my hectic work travels. The bar has been raised :) thank you"

"The front desk people are awful. Incredibly rude and unkind. I tried to ask about a fee post stay and the woman on the phone hung up on me. Nice hotel in close proximity of everything, just bad staff with no"

"Very friendly and helpful staff. Great location. Well furnished room. "

"The breakfast was very small had very little options. Many of the front desk staff were very rude and mean and had no idea what they were doing, there were ants in the room. It was a pretty bad section of town. Overall I was very disappointed especially for the price and the fact that it was a Marriott. Up until now I had always had a very good experience with Marriott this was definitely a disappointment."

"The beds were comfortable, the room was clean, the elevator system is very efficient, and the location is great. We were able to easily walk to the sites and restaurants. Our room was quite small. The parking garage is less than a block from the hotel, was clean and secure, and the parking rate was discounted because we stayed at the hotel. For the high cost of the stay, breakfast should be included."

"Very modern! Loved it."

"My 1st room smelled a lot like smoke and the hotel is supposed to be non-smoking. After refusing a deodorizing room spray, I was moved to another room. The mattresses in both rooms were old, lumpy and very uncomfortable. I slept on the lounge chair the entire stay. When asked for the room to be cleaned, filling the body soap dispenser was missed and I had to ask for it to be filled. When I engaged the cleaning staff for towels or the liquid soap, they were nice and responded immediately. The front desk staff were just ok, nothing impressive. "

"I loved the they had a shuttle bus to take you to local returns in the area"