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"Our room was a sea view with a balcony but the room and bathroom was very old and dated. There was no hot water unless you ran the tap Or shower for over 12/14 mins. For that price I’d expect a nice room and bathroom not an old dated one with mouldy old tiles and sanitary ware."

"In my opinion the hotel did not deliver a 5 star experience. Positives: Great views! Our Junior Suite with Seaview was pleasantly spacious and so was the terrace. Both pool areas are elegant, pretty as a picture and very clean. Negatives: We were left waiting to check in with no explanation- it was not busy. We were so tired and it was a horrible feeling being left there for no obvious reason. Not much information was provided during the check in ( later- no directory in the room, no barcode with info to scan). One day our room was not cleaned. Then on other days cleaning products or cloths were left behind in the room. Breakfest does not offer a 5 star variety or richness. Parking is a nightmare ( also a weird practice of being asked to leave the key with the reception, on days we found parking our car was then moved outside the compound few times by the staff). There are residential homes on the compound (very strange). Hotel seems to operate as a restaurant- lots of outside guests. Giant crane outside was waking us up almost every day around 8am. The hotel won the lottery with the location and their gorgeous outside space makes full advantage of it. If you want few pretty snaps it's worth it. If you want a 5 star capsule experience it is not the place."

"Gym Needs modernisation "

"Cold food. Buffet heaters and not keeping the food hot. Not much choice with food, only 1 restaurant on premises. After bar closes no access to drinking water on the premises. Dirty beach. Staff ok. Hotel should be more maintained. Reception spotless. The rest of the hotel not so much. Dirty cups everywhere. Room cleaning ladies real angels. Taxi or uber hard to get, be prepared for £70 to drive to Palma one way. Better to rent a car for a full day. Walk to Magaluf (nearest civilisation) around 30mins. There is a bus but goes every hour. Hotel is rather stranded. Would we visit again? No. "

"A great hotel highly recommended"