"I had an issue with the drain in my shower not draining properly and after reporting the issue a 2nd time it was attended to and fixed.
The staff are always friendly."
"Absolutely fantastic hotel to stay at when in Canberra. You just can't beat the location for shopping, dining and entertainment. The staff are all amazing and always so friendly and helpful. The rooms are just beautiful, safe, quiet,comfortable and modern and the food from the restaurant is always delicious."
"The room felt muggy in spite of turning down the temperature and opening windows, we could not sleep. Soon after arrival there was loud drilling next door as they did repairs, then a strange man knocked on the door because he wanted to check our toilet for "stickers." The breakfast was a huge disappointment. We stayed here some years ago and remembered it as great but alas it is now the same wet eggs and soggy bacon you can get anywhere. The tiny area for the breakfast buffet felt crowded and not accessible friendly, ensuring that you had to weave between other guests to get a coffee or juice. Definitely not as good as it used to be."