Apartments in Cantón Esparza

"We were supposed to have a 5 night stay. On the 4th day, a guy was following people around the pool and harassing women. Appeared to not only be drunk but on some type of drugs. For a few hours he went unchecked harassing people. This resort has little to no security just so you will know. Included alcohol flowing freely with no security. I finally decided to tell him to stop (harassing women) in the pool. He at times acted like he wanted to fight, other times was apologizing. I know you can’t say it humbly but despite his intoxication he seemed to understand that he couldn’t beat me up, so he eventually started threatening to round up a bunch of people and come after and KILL me etc. I want to emphasize he was mad that I put a stop to him harassing people. This situation was so bad people were clapping and coming up to me to shake my hand when I told him to stop. My wife tried to get security involved, took 20 minutes for a couple of supposed managers to respond. They changed shifts (managers) new one flat out told me he did not care about the problem. Also said “I don’t think he will kill you” and I told him ya but you don’t know. I don’t know if the guy had guns in the room or car etc. Then management tells me he got arrested, then no he left on his own, then they came to my room and told me they not only arrested him but took his car? Later offered a refund for stay and an email apology, but now ghosted, corporate says they can’t even reach these thugs. No refund given. "

"Nice staff, good customer service, clean room, close to the beach, family friendly"

"Clean room. Nice ocean balcony. Shower is a little odd with no door but other than that we loved our stay. We would return "

"The staff was extremely helpful with our every need’s. No matter what we needed they came through for us. Arranging transportation, dining, tours, house keeping, you name it this property staff will deliver. I met some really passionate staff here, Alexia afternoon staff at the front desk, Edwin in maintenance, Franklyn tour and transportation coordinator and last but not least Alexandra. Keep up the good work you represented your country and the Oceano brand very well. Thank you "

"Llegue con tiempo, tardan en hacer check in. Si deseas reservar uno de los restaurantes a la carta, debes hacerlo muy temprano y no espere a que te respondan, debes revisar por tus medios. "

"we had to leave early for our tour and asked to have breakfast right at 6:30 am. The staff did good job to meet our request"

"I never leave bad reviews but feel I need to share my families experience. We had a ground level floor with a view of bushes, 2 random plastic chairs on the patio that were very uncomfortable. Not cozy! To get to your room you have to walk through this very dark cave like hallway. Poor lighting. Several spiders on the wall and pillow. Holes in screen, Keep your suit cases zipped! My husband woke up to several bug bites! Stained carpet. We tried to watch a movie at night but no Wifi/ TV didn’t work. The # we were given at checkin for front desk reception either didn’t work or they just don’t answer the phones. We asked if it was possible to change rooms the first night, but bc there wasn’t water to another building, several guest were displaced and hanging around the lobby at 9:00 at night, we were told to speak with a manager in the morning. No a.c. The property is Very steep, no side walks, unwalkable. You have to drive everywhere on the property or ask for a shuttle (but again no one was answering the phone). No parking available at our building, everyone was getting blocked in! Guests that stayed in our building would leave notes with Rm # on car so guests could knock on their door if they needed to leave. We felt trapped! Large buses everywhere. You can’t easily walk to grab a cup of coffee. Inaccessible and kids had no freedom to explore. Felt more like an outdated college dorm feel with a common area to eat. Checked out in a.m. Hope this helps other future families. "

"Magnificent, just what we needed, a wonderful find"

"If we had booked through the hotel directly we could have got free breakfast (I think it was $25 each). Also might have got a balcony but the room was fine. At the edge of Jaco so we had a short taxi or Uber ride to get into town - about $4! Although I don't use the casino another guest commented that there was no way to get money! No ATM in the hotel. Nearest is in the center of Jaco. Tried various restaurants. Pool bar was very good - a bit slow but very nice waiters. Pools are lovely though a bit too warm. Very helpful concierge booking and changing tours. Thank you Aura."