"Overall, the resort itself is beautiful, the grounds are well maintained, and the food I had during the day was very good. There is definitely potential for a great vacation here, but my experience as a solo traveler was mixed.
The staff were generally friendly, although I noticed the level of service often improved once they realized you were tipping. My biggest disappointment was the room assignment. I was told that because of the resort’s relationship with Travelocity, I would receive an amazing room. Unfortunately, that wasn’t the case. I was placed in one of the furthest buildings (rooms 12–17), far from the restaurants, pools, beach, and entertainment. The area was dark and isolated, which felt unsafe as a woman traveling alone. I would have expected solo travelers to be placed in a more central location.
The wildlife was another major issue. Raccoons actually entered my room and took food that the resort had left on the table. It seemed like they were accustomed to entering guest rooms, and throughout the night I could hear raccoons and monkeys outside trying the door. It made me uncomfortable enough that I avoided going out after dark, which meant I missed the evening dining and entertainment I had paid for.
I also booked an expensive fishing excursion through the tour company on-site and was very disappointed. I didn’t feel the experience was worth the cost, and as a woman traveling alone, I felt like I wasn’t given the same effort or attention I expected."
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