2/10 Sangat Buruk
Helen Cristina
5 Okt 2025
Tidak Disukai: Staf & layanan
Firstly we were given a terrible room that was not what we saw on the picture described in Expedia. I am a Platinum member and Expedia did not inform this to the hotel. Our room the first night was under the 20 square meters they say it had. It had tiny windows, small and clausthrophobic all noises were heard in that room from hallways and room next door. Shower was ridiculous we did not even shower this first night. We complained about this room though some staff tried to help by calling Expedia, nothing was resolved based on the high price paid for this first night. We managed to change to a better room Saturday after noon but the hassle of moving and dealing with this impaired us from enjoying the day. We spoke to the Manager and he assured would speak to Expedia and figure something out. We expected some consideration and adjustment of the price for the first night as ā¬372 for a room that in two days was around ā¬60 was a rip off. I am very dissapointed with Expedia as my trusted agency and being a Platinum member and the Manager of this hotel that did not do anything regarding the fair discount we asked for the first night
Which was a terrible Experience between the cramped space and all that noise.
Helen Cristina
Menginap 2 malam pada bulan Oktober 2025