Search Hotels Near Casa Ortiz, El Paso

"The room was ok. Some of the towels had black stains on them. The toilet seat had urine splashes. The towel rack was broken and it felt into the toilet when I grabbed the towel. Only one pillow was provided without a pillow cover. Also the people in the room upstairs were extremely loud. You can hear everything on the bottom floor. "

"Stained towels, torn blankets with big holes in them, flushing the toilet took multiple attempts to fully flush, no beverages at all for breakfast, had to ask multiple times for someone to refill the breakfast section, including bread and milk for the cereal. No ice in the ice machine. This hotel has significant room for improvement, and from my personal experience I will not speak highly of this place. Consider improving basic things such as a better service from your employees, and prioritize clean towels. Super nasty seeing brown and red stains on the towels…."

"We were there for a concert - staff was so great about it. Plenty of breakfast downstairs. Property is in nice area. Near shopping too!"

"The suite was great. The staff was amazing and made the stay memorable!"

"My stay was one night, with a small, kenneled dog. Everything seemed clean and the location was great for navigating El Paso events."

"My room was clean and in close proximity to parking. The staff were super friendly and helpful. Check out was easy and quick. I highly recommend Palace Inn El Paso."

"Honestly, the hotel needs an update.A appearance on the inside looks old. Stained carpets from years of use, Faucet in the bathroom was difficult to use, couldn't get the temp or water flow to come out easily, bathtub looked dingy. I'm not expecting a perfectly clean and maintained place, but for the price, it wasn't worth it to me."

"room was nice and clean"

"Way too expensive for what it is. This is a $40 a night motel stop, tops. The locks are unsafe, the walls are dirty and the carpets are dirty. This shouldn't be listed at all. Looks like the positive reviews have been bought from someone. "