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Reviews of Ennasma

3 out of 5
Ennasma
71, Rue El Wahda 11 Janvier, Casablanca

Reviews

4.2
Rating 10 - Excellent. 0 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 9 out of 29 reviews" "
Rating 4 - Poor. 8 out of 29 reviews" "
Rating 2 - Terrible. 10 out of 29 reviews" "

4.6/10

Cleanliness

4.4/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

I booked last minuite but hotel was closed because of the renovation when I arrived at there. It was already 23:50 or so. The hotel staff or security person told me that they are closed for renovation now so you can cancel on aplication. But I couldn"t cancel through aplication and even couldn't get any help. I cannot request refund for this reservation! Expedia shouldn't show this hotel while they close for renovation!
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 9 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I like having breakfast outdoors on the roof. I loved my stay there in 2019. What i don't like is their refund policy even if you have to cancel due to Covid and countries going on lockdown. I have lost a lot of money that they would'nt give back and they are unwilling to change reservation dates.
Stayed 6 nights in Mar 2021

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not so good
Was not to my expectations

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible conditions
I was moved three times because the rooms are in such bad condition.

6/10 Okay

Conner

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel was not very clean at all but we appreciated the free breakfast and the decent wifi as compared to other hotels on our stay. It's one of those places where you hesitate getting into the bed or putting your head on the pillow because -due to the dirt on the floor- you're not sure how clean any of it is. They did not provide towels or any type of toiletry in the rooms. Ultimately it was a fine place to stay for the price that we paid.

4/10 Poor

mo, london uk

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No wifi in rooms , very average
No wifi in rooms, very inconvenient if u have to go down 4 flights of stairs to get wifi , staff nice , bad lighting in public area , tripped over a few times ... Breakfast nice

2/10 Terrible

Jessica, canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Most terrible and discusting hotel ever
First, we had to walk in the dark to get to our room which was on the second floor because they are saving up on electricity...it was really dangerous and weird. There was no sheet in our bed And no towels in the bathroom.there was a lot of flies in the room and some small parts of the celling was falling on the bed...in the morning we want to have a look at the breakfast area and I almost throw up when a saw the huge clouds of flies flying all Round the food and the tables... Unfortunately, I am not even exaggerating a bit... It was our only terrible night in Morocco...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth the money
First of all, The location on google map was incorrect, so it took us ahile to locate it. Second,It took ages to check in. Third, The shower was leaking water and it gets everywhere in the bedroom. Ask room service for that was never meet. All though, The lady who work there as a housekeeper there did my laundry by hands with reasonable pay but of course they are still damp while i need to pack for next day even though we got lots of sunshine on the terrance and I required to make sure they are dried.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Very Inexpensive hotel but lacked heat/elevator
The Heater was not working and there was no ELEVATOR

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
A little run down, but OK
The hotel looks better in the photos than in real life. It has potential, and someone had made an effort, but it feels a bit run down now and dusty in the corners. The room we stayed in had no soap in the bathroom, and the glass sliding doors to the balcony had no lock so were open the entire time. Its an OK place for a night stop over. We enjoyed the character of the place!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It is clean and the staff is friendly. The qualities stop there. The area around the hotel is not suitable for those who do not know the city well; breakfast is just a croissant and a hot drink, although the coffee or the green tea is always good.

2/10 Terrible

djelloul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal are friendly. But the rest is horrible

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
As a backpacker, I'm not too fussy.
Real basic, clean rooms. In walking distance from the mosque and medina. Used the hotel as a transit stop on the way to Rabat. Staff is friendly, but it is helpful to know some French or Arabic. Wifi only in lobby.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paco, Barcelona

Liked: Staff & service
Hotel en Casablanca
El hotel es bastante económico. Presenta un marcador diferente en Google maps, por lo que es difícil acceder a él. Es algo lúgubre, por la poca intensidad de luz que tiene. En las habitaciones sugiero colocar sábanas de algodón, ya que solo ofrecen cobertores, así como toallas. El baño incómodo, la regadera muy reducida. El desayuno en la azotea es muy bueno.

6/10 Okay

Ulisses T

Disliked: Staff & service
Wi-Fi meia boca
Vale pelo preço, mas o Wi-Fi só funciona no saguão. Não há serviço de quarto, elevador nem carregadores de mala, então pondere a escolha de acordo com sua bagagem. Os funcionários são amáveis como todo marroquino sabe ser.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vies en stoffige oude meuk
Totaal niet schoon en fris , alles is oud stoffig en versleten. Kan je wel zeggen wat verwacht je dan voor die prijs, maar elke euro is nog teveel .. hoort gewoon niet op de website van expedia

2/10 Terrible

driss jai manso, gatineau quec canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dans un cartiersale indesirable et dangereux
Je nai pas pris la chambre je ne comprends pas pourquoi cet hotel est sur votre liste cartier sale et dangereux hotel sale et crasseu les lumieres des escaliers et couloires brules ou inxistants letat de la chambre affreux avec mauvaises odeures leau des toilettes coule continuellement avec un bruit etc jai quitte tout de suite cet hotel apres avoir demande a la recepcioniste d'annuler la reservation elle ma dit que c'est fait de son cote mais expedia devait faire le remboursement .j'attends une reponse avec mon remboursement merci

6/10 Okay

Mhamed

Liked: Room comfort
Para el precio que he conseguido no ésta mal. Pero se tendrá que pedir la toalla y para la cama pedir otra sábana. También pone zona WiFi pero en la 2° planta no alcanza. Falta de ascensor porque el desayuno se encuentra en la 3°planta. El resto no esta mal .

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Nicht so toll
Handtücher lagen keine bereit, nach 24 Stunden haben wir dann eins bekommen. Aber auch nicht freiwillig. Nach Betteln gabs dann ein zweites. Man sollte dem Management auch sagen, dass Toilettenpapier zu den wichtigen Utensilien im Zimmer gehört. Die Mitarbeiter verstehen kaum Englisch.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Déçu par mon séjour
Hotel vétuste qui n'a rien à voir avec la description de Hotel.com. ceci dit. Le personnel est sympa et serviable. Probleme de langue. Casa est une ville salle et il n'y a pas grand chose à visiter

2/10 Terrible

yongyoul, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst hotel (ghost house )
unkind dirty dark bug

6/10 Okay

Ahmed Baba

Disliked: Staff & service
La première nuit, j'ai été installé au 2ème étage, résultat : pas de Wi-Fi, pas de serviettes. Tout s'est arrangé le lendemain ; Personnel à l'écoute ; Petit-déjeuner en terrasse, jusqu'à 11 h, appréciable !

2/10 Terrible

Issam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
لم أعطى الغرفة التي حجزت غرفة صغيرة جدران مكسرة لم أقيم هناك سوى ليلة واحدةًومع هذا اختصم الفندق مني ١١٠٠ درهم مغربي. وهذا كان سيّء جدا اذ ان المواصفات لم تنطبق على الواقع وهو في منطقة شعبية لا تليق بفندق

2/10 Terrible

RENEE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas digne d'être proposé
Fortement déçus par cette réservation, nous avons du changer d’hôtel.... Les lits n'étaient pas fait ,nous avons du les faire nous même en demandant les draps( trop petits) Aucune serviette pour les clients, aucun produit de toilettes, pas de sèche cheveux, pas de baignoires à bulles etc... Tous ceux-ci étaient bien spécifiés sur le documents de réservation. Hôtel sale , ménage pas fait, chambre délabrée, lumière qui ne fonctionne pas dans le couloir, rien pour attiré le client. Très décevant. Nous demandons même le remboursement. Nous vous envoyons les photos ultérieurement, elles sont à la maison...

8/10 Good

Jerome

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hôtel calme et bien placé
Pas de serviettes propres :( Wifi dispo seulement à l'accueil :'(

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Hammoud

Hotel propre
Personnel de l’hôtel à l'écoute du client, ce qui nous a fais plaisir.