Search Hotels in Cascade-Chipita Park, Colorado Springs

"Nice"

"Staff was absolutely amazing!! We had a very frustrating situation with another booking with another hotel and it was late and I vented my situation to the front staff. She was very supportive, listened to my concerns and helped calmed me down. I truly appreciated it. It turned out to be a better night just having someone to vent to. "

"I have stayed here several times over the past two years. Always had an exceptional experience until this time. I went to check in at 1 and told them I didn't care if my room was ready. I just wanted to swim in the pool. I have done this same routine every time. The desk clerk was very snotty. "Check-in isn't until 4. We have an early check-in fee." I apologized and told her that her I wasn't aware of the new policy. "You need to come back at four!" I came back at 430 and had six people in line ahead of me, with only one desk clerk. Took me 25 minutes to check in! Yesterday morning, at 9 am, (checkout is at 11) Housekeeping knocked on my door. The woman barely spoke English and asked, "You leave when?" I understand people want to plan, but that isn't the right way to handle either situation! A little politeness goes a long way. After that experience, I am reconsidering my next planned stay there. Politeness would have gone a long way. "

"The staff were very friendly and accommodating. If we had an issue with something, it was taken care of right away. The food was fresh as well. We loved the kitchen set-up in our own hotel room, especially the refrigerator."

"Room is clean,A.C is working except is making a loud noise,and the Breakfast need to add a fruits ,yugart atleast and the staff need more of communication."

"room was clean employee was awesome but quite a bit of noise from above"

"Everything was nice will definitely book again "

"There’s literally no soap in the shower soap dispenser so clearly housekeeping hadn’t checked it in several nights because they would’ve replaced it if they would’ve checked. It was prom night, so there is people out late, the rooms are not insulated, we heard all sorts of noise, both voices and door, slamming, totally ruined our night sleep"

"I personally loved this place for my kiddo! There was lots to do. I do think some things may have been over priced but it was overall a great experience . They literally had the best candy ever !!"