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"It was a nice hotel. Easy access to bus stop. Friendly staff"

"Since the booking was made for the same day, I wasn’t able to select a higher-priced option that includes free cancellation. I booked this hotel by mistake, as the drive turned out to be too long and we wouldn’t be able to arrive before check-in time. I understand this was my error, but I tried to cancel the reservation within 30 minutes of booking, and the system didn’t allow it. I also attempted to reschedule for a later date, but that request was declined. I contacted both the hotel and Hotels.com, but haven’t been able to find a resolution. I would really appreciate it if the hotel could be a bit more flexible in a situation like this."

"The Breakfast the 2. Day was not good. It was not ready a 8, o’clock, så we had to wait 15 minutes. The sofa-bed was not made for adults-young, you could feel the iron beneath."

"Beautiful property, full of history and culture. Staff at Castello have been exceptional, friendly and attentive. 5/5 for cleanliness and food. Pool is quite clean and well equipped for relaxing. Would highly recommend :-)"

"Wonderful place -- loved my stay."

"quint hotel on the edge of town with friendly management. I love the continental breakfast with fresh cappuccino. Lovely people "

"This is a jewel! Very nicely decorated, safe, helpful staff and a wonderful breakfast! "

"Pulitissimo,cordiali,simpatico."

"AMAZING!!! Once in a lifetime stay!!! We weren’t even planning on visiting Pontremoli until our previous accommodations fell through and we found this place last minute! Marco was so accommodating and always answered when we called! Once we arrived we were in absolute awe of not only the town but this magical property as well! We called Marco right away to book a second night because we were so charmed. An absolute must when traveling this area! "