Cheltenham hotel guide. Cotswold Inns & Hotels hotel in Cheltenham, England

"Photos are misleading. The property is very dated and has an institutional, impersonal, and outdated feel to it. Decor is garish. Too many shortcomings to list: burnt carpet, no toiletries (despite listed) just basic liquid soap, rumbling plumbing, cracks everywhere. To the staff's credit, the bathroom was clean as were the sheets and fluffy towels. Location is very central, useful for a short business trip. Overall disappointing however, I would hesitate to return. For a town with such great culture, history, and festivals, this standard is not acceptable. The management of this property might consider spending a bit less attention to branding, and a lot more investment in the fabric of the property."

"The staff and the property are lovely"

"It was an okay hotel. We paid for continental breakfast and there was barely any food left and the station was messy. Ended up ordering dishes at an extra charge. Not sure it was worth a £300 stay. "

"Room was understandably small as a very old property but clean and everything worked as should. No AC but fan provided. Didn't have breakfast but did have dinner which was excellent."

"While the room was large and bedding was good, the room was too warm. The heat is centrally controlled. The air conditioner could not adequately compensate. The place is old and as such floors slant and can be disorienting. Dinner menu was acceptable but not spectacular for the ambiance of the hotel. "

"Friendly and efficient service from staff, good food for evening meal and spacious bedroom/ bathroom. Excellent breakfast in choice and quality, although first and last time I have a vegan sausage 😂. A few minor issues for us, forgot to tell the owners they need a bath and shower safety mat, as jolly slippy in that shower and navigating the rolltop bath in room 14. Bathroom could do with a little cupboard for our toiletries please . To turn extractor fan off at night, small people like me can’t reach the switch, you may have to ask where the switch for towel radiator is too. The only big thing we had was the road is pretty noisy in the morning from 6am even with windows shut ( fast road) and you may have to ask for a quieter, back room than room 14 or take ear plugs if a light sleeper. You can reserve a table for evening meal if want, but residents always get priority. "

"Fantastic hotel, but you have to be prepared to meander through an assortment of corridors and flights of stairs to get to your room sometimes... Not always easy with no lifts available and when carrying lots of luggage. Rather than a business stay, might be better for a romantic night away. Both restaurants are exceptional."

"1 night stay on business trip. Room was clean, spacious, reasonably well equipped but a little worn in places. Staff were helpful and breakfast was ok. Overall a reasonable stay."

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