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Reviews of The Frogmill

3.5 out of 5
The Frogmill
A436, Shipton Oliffe, Cheltenham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 176 out of 236 reviews" "
Rating 8 - Good. 40 out of 236 reviews" "
Rating 6 - Okay. 11 out of 236 reviews" "
Rating 4 - Poor. 6 out of 236 reviews" "
Rating 2 - Terrible. 3 out of 236 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jamie, Hamburg

Stayed 1 night in Apr 2024
Response from The Frogmill Team on 12 May 2024
Jamie, Hamburg, thank you so much for your high rating! Thank you, and have a fantastic day!

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Likes Good location, lovely room, plenty of space, quirky. Dog friendly, although limited to the bar area re dining and breakfast Eat in the bar 1st night food very good, good menu choices. Some good walks from the hotel that are circular, range from 5km upwards Dislikes Busy wedding venue, we were there 3 nights and 2 weddings were on over 2 days, so it did feel like the restaurant area got a higher priority at breakfast re service levels, as often in the bar area (because of dog) it did take a while re service. Buffet elements needed filling up a bit more frequently as well. Breakfast menu had a good choice, good ingredients, well presented and quantity wise all good, the thing that let it down was 'warmth' of the food i.e. a bit luke warm, plates weren't hot, even though cooked fresh, as if it had stood for a while post being served. Also certain younger members of staff need to learn a little more around customer service in general, and at least find a smile!
Stayed 3 nights in Apr 2024
Response from The Frogmill Team on 20 Apr 2024
Hi Ian, thank you for taking the time to leave a review for us at The Frogmill Hotel. We're happy we could meet your expectations! Thank you again for leaving us this response!

10/10 Excellent

JUDITH AND CLYNTON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting , delicious food fab location
Stayed 1 night in Mar 2024
Response from The Frogmill Team on 22 Apr 2024
Judith And Clynton, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you again for leaving us this response!

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms but just one thing … disappointed that no drinks were available after 10:45pm because the bar closes at 11pm even though we were residents!
Stayed 1 night in Mar 2024
Response from The Frogmill Team on 6 May 2024
John, we are so pleased you enjoyed your visit to The Frogmill Hotel! Thank you, and have a fantastic day!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, definitely would love to come back
Stayed 1 night in Feb 2024
Response from Sid on 7 Feb 2024
Thank you, I will pass this on to the team

10/10 Excellent

Rhian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay everything really lovely . Food, service and comfort all excellent. Will be back !
Stayed 1 night in Jan 2024
Response from Sid on 7 Feb 2024
thank you,i will pass this on to the team

10/10 Excellent

Ash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I stay in 150 hotel rooms a year and this was by far the best for under £150.
Stayed 1 night in Dec 2023
Response from Sid on 7 Feb 2024
thank you for you kind feedback

10/10 Excellent

DAVID

Stayed 1 night in Dec 2023
Response from Sid on 7 Feb 2024
thank you

10/10 Excellent

e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sid on 7 Feb 2024
than you

2/10 Terrible

Cheryl

Perhaps this is a nice hotel, but I can't attest to their quality. However, I can review their lack of communication. After paying up front, when my itinerary changed due to circumstances beyond my control, they wouldn't communicate with me...no replies to email enquiries. To be fair, I did receive a phone call from a staff member to say they didn't receive my emails, and it would be forwarded to the manger, but I never heard from them again. So, a cautionary tale that you will need to pay up front at this establishment and you will not hear from them again if, in this world of uncertainty, your plans do happen to change. Besides, there are so many other lovely hotels in the area to choose from that will exhibit more hospitality than this establishment.
Stayed 1 night in Nov 2023
Response from Reservations on 1 Dec 2023
Many thanks for posting a review and I am so sorry to read of your experience. I will certainly pass this onto the management team for further review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations on 1 Dec 2023
Many thanks for your review

10/10 Excellent

patrick

Stayed 2 nights in Nov 2023
Response from Reservations on 5 Dec 2023
Thank you

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are absolutely beautiful! Good location for heading out to explore the Cotswolds area. The restaurant was exceptional, especially breakfast. The room wasn’t perfectly clean, dust on things, but it was big and updated which was nice! Overall, would recommend and return there myself if traveling took me to the area again!
Stayed 2 nights in Oct 2023
Response from Reservations on 6 Nov 2023
Thank you for your review

10/10 Excellent

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not recommend it more. Picturesque hotel, great scenery, short drive from loads of villages and things to do - food is amazing, the best roast I’ve ever had. Staff super friendly and accommodating.
Stayed 2 nights in Oct 2023
Response from Reservations on 1 Nov 2023
Many thanks for your comments

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for the weekend. Staff very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Reservations on 21 Oct 2023
Many thanks for your review

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and meal here at The Frogmill, we will definitely be back!
Stayed 1 night in Oct 2023
Response from Reservations on 14 Oct 2023
Thank you for your review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from reservations on 10 Oct 2023
Thank you for your review

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous extremely old example of Cotswold architecture. Dining and bar were very good but still less that 5 star and but better than traditional English pub food which is rough.
Stayed 3 nights in Oct 2023
Response from Reservations on 10 Oct 2023
Thank you for your review

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, helpful staff
Stayed 1 night in Sep 2023
Response from Reservations on 1 Oct 2023
Many thanks for your review

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique appearance and appealing atmosphere
Stayed 2 nights in Sep 2023
Response from REservations on 19 Sep 2023
Many thanks for your review

10/10 Excellent

St John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reservations on 15 Sep 2023
Many thanks for your comments

8/10 Good

David

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Reservations on 15 Sep 2023
Many thanks for your comments

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very very pleasant stay
We had room 15 up in the attic which was beautifully decorated in soft green. Like the rest of the hotel, the room was full of character with original oak beams and floorboards.We had a wonderful cast iron roll top bath in the main room, a huge bed with the best quality bedding, a small area to hang clothes and some shelving/ drawers which was fine for a short break. There was also a separate shower room with a huge shower, and the most luxurious white towels we’ve ever had in a hotel, and lots of bottles of toiletries for guests use. There were tea/coffee making facilities with a very good choice of teas, and a Nespresso machine with a variety of pods which we thought was an excellent touch. The downsides to this room was that it was up 2 flights of quite steep stairs, and it was rather hot, although to be fair we stayed there during the recent heatwave, but we drew the thick heavy blind during the day to help keep heat out, and we could’ve asked for a fan. We had 3 very good breakfasts and two very good meals in the restaurant, and the outside area is really very very nice to sit in and have a drink. There is a working water mill in the grounds, and everywhere is kept very neat and tidy…in fact the hotel and grounds are also a wedding venue, unsurprisingly. All the staff are very helpful and lovely.
Stayed 3 nights in Sep 2023
Response from REservations on 15 Sep 2023
Many thanks for your comments

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A very nice location and hotel 🏨
Stayed 1 night in Sep 2023
Response from Reservations on 11 Sep 2023
Thank you for your kind comments

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude lady at the reception upon check in, room was not clean, at night when we were sat outside - it was pitch dark not even one light was switched on. Very disappointing!
Stayed 1 night in Aug 2023
Response from reservations on 26 Aug 2023
I am sorry to read of your stay, please contact us so we can discuss further

2/10 Terrible

Patrick

Stayed 1 night in Aug 2023
Response from Reservations on 10 Aug 2023
Hello Patrick, We are sorry to see your score. Please can you let us know what went wrong with your stay ?

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations on 10 Aug 2023
Thank you for your review

8/10 Good

Vanessa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from reservations on 7 Aug 2023
Thank you for your review

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay with a nice dinner and a very comfy bed
Stayed 1 night in Aug 2023
Response from Reservations on 7 Aug 2023
Thank you for your review

10/10 Excellent

cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a very unusual room #8. Fun!
Stayed 2 nights in Jun 2023
Response from Reservations on 26 Jun 2023
Thank you for your review. We are glad to hear you enjoyed room 8!Kind Regards

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful home base for sightseeing. Loved coming “home” each evening to friendly staff and great meal. Would stay here again in a heartbeat.
Response from Reservations Team on 9 May 2023
Thank you for your lovely review. We are pleased to hear that you had an enjoyable stay and we hope to welcome you back to our hotel soon.

10/10 Excellent

Sandra

Stayed 1 night in May 2023
Response from Reservations Team on 28 May 2023
Thank you for your review. We are pleased to hear that you had an enjoyable stay with us.

6/10 Okay

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, seems money grabbing.
Nice and spacious king sized room. Pet friendly but at an additional charge! I'd missed the small print way down the hotels.com page and email saying an additional £20 to have a dog. However when we turned up they said it's now £25. Not sure if that was correct or if they were just trying it on.
Stayed 2 nights in Apr 2023
Response from Reservations Team on 11 Apr 2023
Thank you for your feedback. We are pleased to hear that your overall stay was enjoyable I can confirm that our pet charge is 20 per pet per stay. We do apologies for the confusion and will certainly follow up with our team.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot
Stayed 1 night in Mar 2023
Response from The Frogmill on 4 Apr 2023
Thank you for your review

10/10 Excellent

Digby

Stayed 2 nights in Feb 2023
Response from The Frogmill on 25 Mar 2023
Thank you for your review

10/10 Excellent

Colette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice building, oldy worldly but cosy at the same time. Very nice...
Stayed 2 nights in Feb 2023
Response from Reservations on 13 Feb 2023
Thank you for your review.We hope to be able to welcome you back soon.Kind Regards

10/10 Excellent

Sophie

Stayed 1 night in Jan 2023
Response from Reservations on 13 Jan 2023
Thank you for your review.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very comfortable with a nice bar and restaurant onsite
Stayed 1 night in Dec 2022
Response from Reservations on 5 Jan 2023
Thank you for your review.

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and two close friends reunited here after Covid and other issues and we had a fabulous time. The team that work there are wonderful, kind and caring. The food is delicious in the pub and restaurant and I highly recommend you try it. It was very relaxing and fun.
Response from Reservations on 1 Jan 2023
Dear Doreen, Thank you for taking the time to review your stay.We are delighted to hear that you had a fabulous time and look forward to being able to welcome you back in the future.

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Loved the hotel and location. Service was poor but that was probably due to the xmas party season. Food was below average and disappointing.
Stayed 1 night in Dec 2022
Response from Reservations on 19 Dec 2022
Thank you for taking the time to review our hotel

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cotswolds Super Location
Our room was in a seperate annexe which was fine but was not aware of upon booking , The positive was a lovely large room and bathroom . The bathroom needed the grout and silicone replacing at low level due to mould staining . However this is very small problem the showed was huge and lovely hot water which is the important bit . The main hotel building was very comfortable and the restaurant food was to a very good standard . All the staff were very attentive and friendly. Would recommend it to anyone and would stay again . Great location within easy reach of the Cotswolds pretty must see villages such as Stow and Burford etc
Stayed 3 nights in Nov 2022
Response from Reservations on 19 Dec 2022
Thank you for taking the time to review our hotel

10/10 Excellent

Mark, port st lucie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, the room was amazing, very cozy. It is like something out of a storybook. The food was also outstanding. Overall 10 out of 10.
Response from Reservations on 19 Dec 2022
Thank you for taking the time to review our hotel

10/10 Excellent

Martin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love The Frogmill!! we've stayed many times and got married here. always friendly and helpful staff, amazing rooms and great food!
Stayed 1 night in Nov 2022
Response from reservations on 19 Nov 2022
Thank you for your review

10/10 Excellent

Heather

Stayed 1 night in Oct 2022
Response from Reservations on 19 Nov 2022
Thank you for your review

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room comfy , food good , the pathway to the room from the hotel at night was very poorly lit and the steps around the property were quite challenging in the dark , I feel someone could get hurt for the sake of an outside light at the doorway .
Stayed 1 night in Oct 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Judith

Stayed 1 night in Oct 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely staff..
Stayed 1 night in Oct 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-kept, beautiful property. And the staff was friendly and helpful.
Stayed 1 night in Oct 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback

10/10 Excellent

Wynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quality country pub, definitely would stay again
Stayed 1 night in Sep 2022
Response from Reservations on 1 Nov 2022
Thank you for your feedback