Exterior

Reviews of Mercure Chengdu Chunxi

4 out of 5
Mercure Chengdu Chunxi
3rd North Shuawa Rd, Jinjiang District, Chengdu, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 53 reviews" "
Rating 8 - Good. 10 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Franky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and very big. Nice hotel. I will choose it next time.
Stayed 1 night in May 2020
Response from Amy on 5 Jun 2020
Thanks for staying with us, your feedback is highly appreciated by us. see you next time~

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing stay
Mercure Chunxi was quite disappointing. It is quite a distance from the train station and there isn't much around the area (seems to be near the office buildings). The air condition is centrally controlled and the air ventilation isn't the best. When we called for help, the technician was quite rude and told us off. Quite a disappointment coming from Accor Group.
Stayed 4 nights in Dec 2019
Response from Amy on 26 Dec 2019
Thanks for staying with us, we highly appreciate your feedback. Hotel will learn from your valuable advice and make improvement. Happy new year in advance~

8/10 Good

RIHAO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location and OK hotel
Check-in is a very unpleasant experience. Arrived at the hotel around 2am, shocked to be told their computer can not find my booking, it took them almost 50 minutes to check us in. With modern decoration, the hotel room could be liked by the young generation. The hotel bed is comfortable. The bathroom Has japanese style automatic cleaning toilet. Sofa couch is damp, fortunately not bed. The towel is kind of wet. Location is good, in the heart of Chengdu.
Stayed 1 night in Dec 2019
Response from Amy on 23 Dec 2019
Dear Rihao,I do remember you. first, we apologized for keeping you waited so long. On that day, hotel king bed room was sold out, well, due to the delay of internet or other reasons, you placed the order successfully, but your order failed to drop in our operation system, thus when you came to hotel, we can't find your booking. whatever, we are terribly sorry for your long waiting, apology again. Hotel gonna learn from this and make improvement. We wish you Merry Christmas in advance.

10/10 Excellent

Tommy, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very good price would recommend
Stayed 5 nights in Nov 2019
Response from Amy on 9 Dec 2019
Thanks for staying with us, we appreciate your feedback~

10/10 Excellent

JACQUELINE, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new hotel & facilities
Great and New hotel and hotel facilities at Chunxi Shopping area. Affordable price for Mercure standards.
Stayed 2 nights in Nov 2019
Response from Amy on 25 Nov 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again~

10/10 Excellent

frequent, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provides value for money, being centrally located amongst commercial areas and food venues, good customer relation (Manager Amber Gu went out of her way to make our stay comfortable), great value breakfast, free self service laundry facilities / particularly helpful for travellers who may have been on the road for a while. Only complaint - no air condition when in Autumn - making the room too hot to have a peaceful sleep
Stayed 1 night in Oct 2019
Response from Amy on 21 Nov 2019
Dear Frequent,thanks for staying with us, we highly appreciate your feedback. Chengdu weather is flexible during this time, sunny day is hot while rainy day is too cold, air conditioner support just one model, and that's why we can not meet all guest's need, we are terribly sorry for bringing you inconvenience. After all, hope to see you again in Chengdu~

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Modern hotel with good service. Breakfast good. No restaurant in hotel for lunch or dinner. Not so good for us foreigners
Stayed 3 nights in Sep 2019
Response from Amy on 9 Oct 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again~

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure hitel
The hotel was comfortable and clean. Good services. But it is too far from town. Have to take a taxi to go any where. Cannot walk to any shop or restaurant
Stayed 2 nights in Aug 2019
Response from Amy on 2 Oct 2019
Thanks for staying with us,we appreciate your feedback. But there is one thing you might me misunderstand, our hotel is located in the center of Chengdu, it's very convenient to go anywhere, hotel is surrounded by all kinds of restaurant.We might not give you enough guides, we'll improve our service, thanks again~

8/10 Good

Jerder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean. good location
Stayed 3 nights in Aug 2019
Response from Amy on 15 Sep 2019
Thanks for staying with us, we appreciate your feedback, hope to see you soon again~

10/10 Excellent

Qianqian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Amy on 15 Sep 2019
Thanks for staying with us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Amy on 27 Aug 2019
Thanks for staying with us, hope to see you again~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice and comfortable hotel to stay. Near city center with a lot of food and entertainment available.
Stayed 6 nights in Aug 2019
Response from Amy on 27 Aug 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again soon~

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Logging into the WiFi required a mainland Chinese phone and ID number...which is massively inconvenient for non-mainland visitors. The staff gave us attitude when we asked for help about it too. The room design wasn’t so great either; the toilet, sink and shower were separate, and the doors to the toilet and shower rooms were semi-transparent. This design makes things difficult for guests who are staying in the same room but don’t want to see each other naked.
Stayed 3 nights in Jun 2019
Response from Amy on 5 Jul 2019
We are terribly sorry for bringing your such inconvenience. We'll train the staff on how to help non-mainland visitors log into the WIFI. As to the room design,originally we designed to make things easier, maybe we should think about your advices, that's highly appreciate by us. After all, thanks for staying with us.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor check in. Not King size beds. Bugs in room. Very bare minimum. Nice 2 star.
Stayed 1 night in Jun 2019
Response from Amy on 1 Jul 2019
Terribly sorry for the inconvenience, we'll make improvement, we appreciate your advices. Good luck~

10/10 Excellent

MEI LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly service
We had a nice stay at the Mercure Chunxi. The location is great and service is good. Special thank you to Jasmine of the front desk for her great hospitality and excellent service. She gave good suggestions and always service with a smile!
Stayed 4 nights in Jun 2019
Response from Amy on 1 Jul 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Amy on 17 Jun 2019
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Amy on 17 Jun 2019
Thanks for staying with us, we appreciate your feedback!

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm very pleased with this hotel. I like the style of the hotel room. Large French Windows, good view. Breakfast is also very rich. The hotel is very well located for the main shopping and also for dining.
Stayed 3 nights in May 2019
Response from Amy on 2 Jun 2019
Wow, thanks for staying with us, we appreciate your feedback, hope to see you again!

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Amy on 17 Jun 2019
Thanks for staying with us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very nice and helpful and nice and helpful
Stayed 1 night in May 2019
Response from Amy on 26 May 2019
Thanks for staying with us, we are happy to know you satisfied with us, hope to see you again soon.

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel at reasonable rates.
Good comfortable hotel. Near pedestrian street which food and activity is plenty. Breakfast is sufficient but not lavish. Good occupancy so book early.
Stayed 4 nights in May 2019
Response from Amy on 7 May 2019
Thanks for staying with us, we appreciate your feedback, hope to see you soon~

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok for winter and summer
No air conditioning even though the temperature was 28 degrees and there was only a single window for ventaliation
Stayed 4 nights in Mar 2019
Response from Amy on 3 May 2019
Dear guest, apologize for the inconvenience and air conditioner, we gonna pay more attention on this problem, thanks for your reminding, we hope to see you again.Have a good day.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
If only they switched on the room ventilation
My only peeve is that for a 4 star hotel, the hotel does not have (ie not switched on) any in room ventilation (eg air conditioning or fan). While this was “cool” at night (28 degrees), it meant that the window had to be kept opened and noise from the main road kept me awake. As the hotel overlooks a park, the local residents will make sure you are up by 6am. It is also very frustrating that I had various excuses why the air condition was not available. The only reason why I did give a 3 is because after all the shenanigans about why / when the air conditioning will be switched on they did offer and fan and I could rest well at night. Room is quite large and good. Staff is very friendly with a free laundromat and a great location but all these can’t help that I didn’t get a good night’s rest
Stayed 1 night in Mar 2019
Response from Amy on 3 Apr 2019
Dear Richard, we Terribly sorry for the inconvenience that brought to you and we do apologized for the air conditioner problem, we gonna let the department related to check it, REALLY SORRY, but we still hope to see you again~

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs at front desk are super nice. The automatic delivery robot was super cute.
Stayed 2 nights in Mar 2019
Response from Amy on 29 Mar 2019
Wow......Great thanks for your nice comments, we hope to see you again, good luck!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Amy on 21 Mar 2019
Great thanks for your kindly comments, we hope to see you again, have a nice day!

10/10 Excellent

Vered

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel
Everything was amazing
Stayed 1 night in Mar 2019
Response from Amy on 8 Mar 2019
Wow, great thanks for you wonderful comment, we were so honored to have you staying in our hotel, hope to see you again. Have a good day!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good location and reasonable price, excellent amenities
Stayed 1 night in Feb 2019
Response from Amy on 8 Mar 2019
Dear Guest, thanks for choosing Mercure Chengdu Chunxi. Glad to know that you were satisfied, hope to see you again! Have a good day.

8/10 Good

OH HEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
춘시루 가까운 호텔
춘시루와 가깝고.. 괜찮았음.
Stayed 3 nights in Dec 2019
Response from Amy on 25 Jan 2020
리뷰에 감사드립니다. 재입주를 기대합니다

8/10 Good

ka fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的旅遊住宿處
位置很好,近地鉄站.距步行街及大型超市,附近食肆亦十分多.酒店的清潔度很好,房間空間足夠,員工友善,整體都非常滿意.
Stayed 2 nights in Dec 2019
Response from Amy on 25 Jan 2020
感谢您的入住及点评,春熙美居欢迎您再次入住喔~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置良好,干净整洁
位置良好,出去方便,干净整洁。
Stayed 2 nights in Dec 2019
Response from Amy on 7 Jan 2020
感谢您的点评,很开心你能入住得满意,我们会继续加油的哦~盼望下次旅程再会~

6/10 Okay

関東人, さいたま市

Travelled with family
Liked: Staff & service, property conditions & facilities
全体的に設備は新しい。 朝食種類が少ない。 バスタオルの素材はよくない。 トイレとバスルーム別々なので使いやすい。
Stayed 4 nights in Dec 2019
Response from Amy on 25 Jan 2020
ご宿泊ありがとうございます。私たちはあなたのご意見を非常に重視しております。ホテルは改善を続け、再宿泊を期待しております

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
침대가 푹신하고 깔끔해서 좋았어요
Stayed 1 night in Dec 2019
Response from Amy on 25 Jan 2020
리뷰에 감사드립니다. 재입주를 기대합니다

10/10 Excellent

tae young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Amy on 23 Nov 2019
Thanks for staying with us, we highly appreciate your feedback, hope to see you again~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Amy on 4 Nov 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again~

10/10 Excellent

CHENYU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Amy on 4 Nov 2019
Thanks for staying with us, we highly appreciate your feedback, hope to see you again~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Amy on 30 Oct 2019
Thanks for staying with us, we do appreciate your feedback, hope to see you again~

10/10 Excellent

FUMIE, 日本

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフとても親切!部屋も十分広くて綺麗だと思います。
Stayed 3 nights in Sep 2019
Response from Amy on 9 Oct 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again~

10/10 Excellent

Chih Liang, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
地點很好 環境很好 房間舒適
Stayed 2 nights in Sep 2019
Response from Amy on 15 Sep 2019
感谢您选择春熙美居,并给予我们反馈,希望您度过了一段愉快的时光。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장 숙박 후기
출장으로 이용했습니다. 청결과 위치 모든 것이 만족스럽습니다. 프론트 직원들도 영어로 친절히 응대해주었습니다.
Stayed 2 nights in Aug 2019
Response from Amy on 30 Aug 2019
Thanks for staying with us, we appreciate your feedback,hope to see you again~

10/10 Excellent

Shiu Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
成都春熙美居交通方便,住宿一流
一切滿意
Stayed 4 nights in Aug 2019
Response from Amy on 27 Aug 2019
感谢您入住春熙美居,期待与您再见!

8/10 Good

Tak Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Amy on 27 Aug 2019
Thanks for staying with us, hope to see you again~

8/10 Good

helen

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
硬件可以,服务待提高
位置,大厅和房间硬件都不错,要求二间房间靠一起,也安排了, 最喜欢29楼的自助洗衣烘干机,让我这个旅程轻松很多,经常看到小美机器人在到处送货,小朋友看着很新奇。 我们一家五口订了二间房间,连续入住四晚,居然四晚都不给我们换床单,被套,等我第四晚回到房间洗完澡准备睡觉了, 才发现还是第三晚的被套,我打电话给客服让他们给我换,才给我换......我和晚上过来换房单的大姐聊了二句, 她说有个牌子要换的时候放枕头下才行, 我说我没注意那个牌子,那一直不注意, 是否也有要求多少时间换呢, 她说三晚必须换了, 我说那我第四晚了, 还是留的第三晚的床单和被套,怎么说呢。 所以这个比较让我糟心,我是雅高会员,在很多国家住过他们的连锁店,还是第一次遇到这样的问题,比较失望
Stayed 4 nights in Jul 2019
Response from Amy on 27 Aug 2019
很抱歉给您带来不好的入住体验,我们已将此情况及时反馈到客房中心,我们也将积极解决您所提到的问题,感谢您的宝贵意见,期待与您再次相遇~

8/10 Good

CHI HIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Amy on 27 Aug 2019
Thanks for staying with us, hope to see you soon~

10/10 Excellent

Hisako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
利便性、綺麗さともに素晴らしいホテル
日本語はもとより中国語標準の成都で、英語の話せる女性スタッフがタクシードライバに対して行き先を伝えるほかやり取りをしてくださりとても丁寧な対応に感激しました。 場所は伊勢丹や伊藤ヨーカ堂のある中心地 繁華街へも徒歩5〜10分程度で利便性も良いです。 部屋はとても清潔感があり綺麗で満足しています。次回成都に行く際もこちらのホテルを利用したいです。 一点。Googleで検索すると異なる場所が出てくるので注意です。ibisホテルと同系列なのかエントランス内で繋がっています。横というか同じ建物? Googleではibisを目安にした方が良いかもしれません。
Stayed 1 night in Jul 2019
Response from Amy on 12 Jul 2019
Thanks for staying with us, we appreciate your feedbck, hope to see you again soon~

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and staff was very good , also very clean, if we come back to 成都 again will stay here again!
Stayed 4 nights in Jun 2019
Response from Amy on 30 Jun 2019
Thanks for staying with us, we appreciate your feedback and support, hope to see you soon in Chengdu!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
四川地元の食材に生かした料理がおいしかったです。
Stayed 3 nights in Jun 2019
Response from Amy on 21 Jun 2019
Thanks for staying with us, I'm so glad to know that you are satisfied with the Sichuan food, hope to see you again in Chengdu~

10/10 Excellent

Junhee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
베리굿 숙박
베리굿 춘시루에 가깝고 아주 친절함
Stayed 1 night in Jun 2019
Response from Amy on 10 Jun 2019
Thanks for staying with us ,we are highly appreciate your feedback, hope to see you again~

10/10 Excellent

Chen Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Amy on 3 Jun 2019
Thanks for staying with us, we appreciate your feedback, hope to see you again~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Amy on 27 May 2019
Thanks for staying with us, we appreciate your feedback, hope to see you soon~

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Amy on 23 Apr 2019
Thanks for staying with us, we appreciate your feedback,hope to see you again~