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Reviews of Empress Premier Hotel

5 out of 5
Empress Premier Hotel
199/42 Changklan Road, Charoen Prathet Soi 12, Amphur Muang, Chiang Mai, Chiang Mai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 180 out of 216 reviews" "
Rating 8 - Good. 28 out of 216 reviews" "
Rating 6 - Okay. 6 out of 216 reviews" "
Rating 4 - Poor. 1 out of 216 reviews" "
Rating 2 - Terrible. 1 out of 216 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities. I felt safe
Stayed 2 nights in Apr 2024

8/10 Good

sataporn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Food is not good enough. The hotel outside looks old. but the room is clean. and quite big
Stayed 5 nights in Apr 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to be.
Stayed 1 night in Apr 2024

6/10 Okay

Tixiang

Stayed 3 nights in Mar 2024

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Bed was extremely uncomfortable, but otherwise great stay!!
Stayed 5 nights in Feb 2024

10/10 Excellent

YELENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect. Loved the gifts we were met with. The staff were friendly, helpful and courteous. Would definitely return.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ebae

Stayed 3 nights in Feb 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back!
The staff are delightful, so welcoming and helpful. We celebrated new-years eve with them, such a fun evening. We will be sure to return whenever we get the chance.
Stayed 6 nights in Jan 2024

10/10 Excellent

Javier, Signal Hill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spaci and clean. Great amenities in the room.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
The facility and staff were wonderful, will absolutely look to stay here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Without doubt the friendliest and most helpful staff in the world. I wish every hospitality experience was this nice. Amazing!!
Stayed 5 nights in Dec 2023

8/10 Good

Marie L

Stayed 2 nights in Jan 2024

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Empress. We’ll be back! (Again)
An impressive and well appointed hotel. The staff are an absolute delight, very attentive and cheerful. We stayed over New-Year and had a wonderful evening of good food and entertainment. Loved it.
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it is excellent, but the facilities like fitness center and swimming pool close too early at 7pm
Stayed 2 nights in Dec 2023

10/10 Excellent

Arash

Stayed 4 nights in Dec 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and helpful staff
Stayed 3 nights in Dec 2023

6/10 Okay

Kristine S, Sequim

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Was given a bag full of junk food at check in. Perhaps this was to make up for the lack of dining options. Reception staff did not acknowledge me when I came in or out of hotel. Taxi to the airport provided by the hotel was double the going rate.
Stayed 3 nights in Dec 2023

10/10 Excellent

Don, Imperial Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel with really nice rooms. We received a generous supply of fruits and snacks. Didn't stay long enough to try the restaurant or spa, but did enjoy the breakfasts very much - huge variety of great food was available.
Stayed 1 night in Nov 2023

10/10 Excellent

Don, Imperial Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy hotel with well stocked rooms. Generous goody bags and an excellent breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Nov 2023

10/10 Excellent

susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Klasse Hotel, tolle Zimmer und sehr nettes hilfsbereites Personal. Ich bekam ein kostenloses Upgrade in eine Suite. Dazu eine riesige Tasche mit Geschenken. Unglaublich. Die Zimmer sind sehr ruhig. Ich komme wieder
Stayed 8 nights in Nov 2023

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying at Emp. Premier Hotel, Ching Mai
Stayed 3 nights in Sep 2023

8/10 Good

Samir, Bethlehem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not impressed with the breakfast buffet.
Stayed 2 nights in Nov 2023

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our shower drain was clogged so water leaked to the outside of the shower. Aside from this, all good. Thanks
Stayed 2 nights in Oct 2023

10/10 Excellent

PIMPAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.Very good breakfast.
Stayed 4 nights in Oct 2023

10/10 Excellent

Robert D

Stayed 1 night in Oct 2023

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empress was a wonderful Hotel to stay at. The manager (Bom I think her name is spelled. Forgive me if Im wrong) was absolutely fantastic at her job. Staff were always friendly. Room was magnificent. Cheers! From Dean and Michelle Walker.

10/10 Excellent

Irit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, thanks
Stayed 1 night in Sep 2023

10/10 Excellent

Lan

Stayed 3 nights in Aug 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Remarkable staff and property. Private quiet secluded and not too over the top. The staff was so accommodating, so I suggest you tip them very well, and then double it whatever you thought was a great tip double it. I love these people and there was a true sense of Zen Buddhism, even though Chiang Mai has a lot of pollution that settles over the cities landscape all the way up to the mountains of ching rai, where the 2 best sancuaries exist for tigers & elephants (best is a no touch elephant experience , but they can touch you & they will & did. You cant help but touch them back. Such amazing creatures) then there's tiger kingdom for rescued BIG CATS; make sure they were fed before you enter the enclosure with their kind camera man and the snack feeder (tastes like chicken; food is for the cats. I suggest tje cubs, the female white tiger & the bengel male. Don't be nervous, or they will sense it. Don't turn your back! Look the gorgeous animals in the eyes...). This was all setup by the amazing host/concierge at The New Empress (not original one). The old is beautiful. The New is Very Nice, yet modern. I enjoyed my room with many views of smoke covered Ching Mai... (smoke is everywhere in the golden triangle, perhaps a seasonal crop burn... ) & the gift bag i received checking in was great & lasted the several days i was there. I enjoyed sharing it with many emploees. Such kind people, all of them. I'll be back some day!
Stayed 1 night in Apr 2023

10/10 Excellent

Samuel

Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice grounds. Great rooms.
Stayed 5 nights in Apr 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice, you receive a nice big welcome bag with snacks and drinks, the rooms are large and clean, the beds are hard. Lots of places at walking distance to eat and shop
Stayed 3 nights in Mar 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing & super kind
Stayed 3 nights in Apr 2023

10/10 Excellent

Eh Kuhtoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean facilities

10/10 Excellent

Eh Kuhtoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well prepared.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Teresa

Stayed 1 night in Mar 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent five nights here and were very impressed overall.
Stayed 4 nights in Mar 2023

8/10 Good

Guangwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception, restaurant, luggage staff, etc. are all very courteous, and the guest rooms are very clean. I have to mention that the bathroom faucet has a huge amount of water. This is the most comfortable bathroom experience I have been traveling for decades. For this reason, I may still choose this hotel when I visit Chiang Mai next time.
Stayed 6 nights in Mar 2023

10/10 Excellent

shihao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

10/10 Excellent

Waiman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and spacious. There isn’t much view. It is in a convenient location accessible to all venues and night markets. Taking taxi is easy to go around the city. The staffs are very courteous and helpful.
Stayed 7 nights in Mar 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good
Stayed 3 nights in Feb 2023

10/10 Excellent

Jimmy A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Robin

Stayed 3 nights in Feb 2023

10/10 Excellent

Robin

Stayed 1 night in Feb 2023

8/10 Good

Daniella

Liked: Cleanliness, property conditions & facilities
Overall, it was ok. It's not a 5-star hotel, it's more like a good 3-star property. The room was large, very clean, well cared for, and had a nice bathroom and comfortable bed. The dining options were very, very limited and mediocre at best. Room service ends at 9pm rather than being 24 hours as advised. The staff is nice but could be trained better to be more helpful. There is a feee parking garage which was nice. The location is outside of Old Town; it's about an 8 minute tuk-tuk ride to old town. It was easy to get a Grab (uber) and/or tuk-tuk but there wasn't much within walking distance. Would I stay again? Yes, as the room was very comfortable but don't expect much else.
Stayed 6 nights in Feb 2023

10/10 Excellent

Vineet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great location
Wonderful staff who is always there to help. Cleanliness top notch. This is newly built wing of earlier existing hotel which is built to taste. They can help you with tours and arrange tuk tuk as well. Walking to night bazaar which makes it convenient.
Stayed 2 nights in Feb 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Highly recommended
My family and I love the hotel! We enjoyed our stay very much. The rooms are spacious and clean, the staff are polite, helpful and attentive. I would stay there again and again. Great job, and keep up the good work.
Stayed 4 nights in Jan 2023