6/10
The hotel is set up to be beautiful, however the upkeep and staff are not the best. The pool (one of the main reasons I chose this hotel) had an issue where the heater wasn’t working, so the water was too cold for me to go in. My husband who did venture into the cold water to swim came out to no towels left. He called the front desk to let them know, but they asked if they could put him on hold and he said no, but they did do anyways. When he went up to the front desk soaking wet to talk to them about the cold pool and no towels, the staff person didn’t seem to care much (he asked why they didn’t alert us before our stay that the heater was out and wasn’t given much of a reply) and then was given some room towels. Both the front desk person and management who we talked to after pretended to care, but basically said it is what it is without offering us something to make up for the expensive hotel not having the amenities it claimed to have. I don’t think we’ll be heading back there, which is a shame because the hotel could be beautiful if it were run better.
Joanna
Menginap 1 malam pada bulan Juni 2025