2/10 Sangat Buruk
Traoney
Traveler bisnis
29 Jan 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I do not recommend staying at the Hyatt Lodge at Oak Brook.
Despite looking appealing in photos, the actual experience was disappointing from the start. Parking requires guests to park across the street and walk to the hotel, which is especially unpleasant in cold weather.
The room was poorly maintained. The bedspread and pillows had visible stains and black spots, the ceiling showed an unfinished repair, and the bathroom showerhead had mold and white crusty buildup. Nearly every area of the bathroom showed signs of dirt or neglect, making the room feel unsanitary and rundown.
The sauna was also unacceptable. It was in poor condition and clearly not cleaned regularly. There was visible hair from previous guests, even though I used it early in the morning.
I attempted to contact the front desk several times without success. Due to these conditions, I left and stayed at another hotel.
The next day, I spoke with Josh, the night manager, who apologized and stated I would not be charged. The following day, he reversed this and said management would charge me for one night, claiming he never specified which days would not be charged. This was unprofessional and unacceptable.
I will not stay at this property again and would advise others to avoid it.
Traoney
Menginap 2 malam pada bulan Januari 2026
