Search Hotels in Chicxulub Puerto, Mérida

"I reserved a premium room with an ocean view. Not knowing it was on the 3rd floor, we asked to change to a lower floor as my husband could not climb 3 flights of stairs. The manager immediately changed us to a ground level room but with no balcony nor ocean view. The room had a musty smell. It was not comparable to the premium room. He could not provide any other room at that time as they were fully booked. He refunded me a small amount but did not cover the money I lost for the cost of a premium room. The other issue is that street vendors played loud music until late at night. The manager and staff were friendly and understanding. Our stay was still pleasant but I was disappointed that we didn’t get what initially paid for."

"The hotel is incredibly outdated & the rooms desperately need a renovation. I had no hot water! And when I unplugged my phone charger the entire outlet pulled out of the wall "

"Clean room & efficient staff"

"Close to a mall. Very clean room and the staff were wonderful. "

"Great internet throughout the property, staff is excellent, friendly and very helpful."

"great"

"Enjoyed the comfy beds and beautiful views"

"Friendly staff, nice buffet breakfast, clean & comfortable room, recommended!"

"The room was ok but the the lacks security in the hotel and the worst part was there is no WiFi in this hotel we ask the front about the WiFi and. they lied and said it would work in one hour and it didn’t so went back she was very rude and said no your not going to have WiFi and was very I’m respectful when we would ask because she said we would have soon but when asked again she was very rude and said no your not going to get it for the the two days we were staying there they flat out lied , and the breakfast was only toast and cereal and that’s it and then they want to charge you for anything else. I would not recommend staying in this hotel is terrible. The staff is terrible. They will lie to you."