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Reviews of The Botanica Sanctuary

4 out of 5
The Botanica Sanctuary
Jl Taman Safari 101 Kp Baru Tegal, Desa Cibeureum, Cisarua, Cisarua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 0 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty
Stayed 1 night in Mar 2024
Response from Fiendri on 4 Apr 2024
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable
Memorable experience, will remember our two-week stay at the Botanica Sanctuary for the rest of our lives
Stayed 13 nights in Nov 2023

10/10 Excellent

Yuwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort within earshot of Jakarta
Amazing place - within earshot of Jakarta with clean air and cool temperature. It was a family reunion in a resort - really worth the experience. Must visit place when visiting Puncak.
Stayed 1 night in Aug 2023

2/10 Terrible

Fathi

Liked: Cleanliness, room comfort
Disliked: Staff & service
receptionist cannot differentiate the room
I asked if I can get a room with the bathroom position on the left-hand side, but the receptionist said all the bathrooms are the same. it's an uneducated point of view from somebody who works in hotel industry. It's clearly some hotels rooms have different bathroom position. next time, just listen to your customers, and just give them what they want!
Stayed 1 night in May 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Friendly and customer focus staff. Nice place to stay to enjoy the cool weather away from Jakarta.
Stayed 5 nights in Dec 2022

10/10 Excellent

JESUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I only stayed for a few days but we really enjoyed the hotel and all the beautiful scenery it offered. It was very relaxing and peaceful.
Stayed 3 nights in Oct 2022

8/10 Good

Yuliana

Stayed 1 night in Sep 2022

10/10 Excellent

BOON YEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommended hotel to stay near Taman safari
The room service is fantastic. Hotel management have put in effort to do a birthday surprise decoration. Really appreciate and enjoy it very much. Overall the hotel environment is very comfortable and the room hygiene is very good. Enjoy the staycation and will stay again in future.
Stayed 2 nights in Jul 2022

10/10 Excellent

Janella

Stayed 2 nights in Jun 2022

10/10 Excellent

Anggraini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for family vacation
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Fantastic hotel. Excellent staff and services, comfortable rooms, nice view, and delicious foods. A highly recommended hotel for staying in Cisarua.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good and Very Nice Hotel
Stayed 2 nights in Dec 2021

10/10 Excellent

Hera

Stayed 1 night in Nov 2021

10/10 Excellent

Shun yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything i see down there.
Stayed 1 night in Nov 2023

10/10 Excellent

Yongki Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Putri Utami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jun Oh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
풍경도 좋았고, 고즈넉한 게 쉬기에 좋았습니다.
Stayed 1 night in Feb 2023

10/10 Excellent

eric

Stayed 2 nights in Sep 2022

10/10 Excellent

frilly

Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Need upgrade for service and maintenance
WC in damage, no water tank flush. AC disappeared the cool menu (only fan & dry). TV lost channels. Several times calling for Technicians to repair. Exhausted! Last day asking a male receptionist for late checkout, only be allowed 30 minutes for 1 room whereas I booked in total 3 rooms. Although we checked out almost at 1pm due to waiting for porters. Worst part, after going home, the hotel staff called me for payment which they forgot to charge when I checked in untill checked out (I thought it was paid when I made the booking as well the hotel receptionist said it already paid either when I checked in). So I have to pay remotely (giving permission for my credit card being charged) by signing several authorization papers online through email. Really uncomfortable experience. Pools also too crowded, I think it needs to be used by booking in this pandemic time. Hope there's upgrade in service & maintenance in the future. Thank you
Stayed 2 nights in Nov 2021