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"Clean, perfect location."

"Never saw the staff. But always clean."

"All the staff were very courteous. Front desk staff that checked us in was very nice, knowledgeable and helpful. Room was spotless. Location was perfect! Overall, 10/10!!!"

"Room very clean and staff very helpful and friendly. "

"Always great to come back to the Lotte NY Palace for our annual Veterans Day weekend trip. We’ve stayed here for the last four years and will continue. The hotel is in a great location. The double beds seem larger than normal and are comfortable and the rooms are large. The service is always outstanding. A little disappointed that Troubles Trust was closed but was happy walking up to Rarities. See you next year!"

"Clean. Friendly."

"Silvia the housekeeper on the 20th floor Sawed the manager at front desk"

"Great room, thoughtful and accommodating staff, love the cookies and the smiling faces at check-in. "

"Yes"