"I rented the handicapped suite as I was recovering from a serious auto accident and needed a place to stay to accommodate my wheelchair bound condition.
1. The suite rented to me for a month was not the picture provided my the hotel website. It was old, circa late 1990s-early 2000s.
2. Bathroom was not ADA compliant. Showerhead was 6 feet off the ground and floor was very slippery.
3. Cleanliness: A friend was staying with me and we intended for him to use fold out couch. Absolutely filthy and disgusting. Their attempt to clean it, comical.
4. Kitchen not accessible.
5. Suite run down, carpet torn, filthy.
6. Bed: very uncomfortable.
7. Must “order” room cleaning the day before because same day request does not work as they are too busy. They never clean the room unless you schedule it in advance.
8. Any delivery made to a customer is not reported by front desk. Customer must ask about delivery and go to front desk and pick it up.
9. Breakfast option limited and disappointing at best.
The cleaning staff were very nice and accommodating, front desk staff, not so much.
Very, very disappointing experience. Will never return nor recommend. "
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