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Reviews of Tru By Hilton Cleveland Midtown

2.5 out of 5
Tru By Hilton Cleveland Midtown
6955 Euclid Avenue, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 617 out of 1052 reviews" "
Rating 8 - Good. 242 out of 1052 reviews" "
Rating 6 - Okay. 103 out of 1052 reviews" "
Rating 4 - Poor. 39 out of 1052 reviews" "
Rating 2 - Terrible. 51 out of 1052 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
If you want a basic, no frills option for just a passing through stay over this is a good option. The location is good and free parking is a bonus. Our Uber driver said its in one of the safer places. Overall experience was good...only negatives were no bath towels in the room and the room had an odd smell...not over powering but got used to it the longer we were in the room.
Stayed 1 night in May 2024

2/10 Terrible

William

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was a king and had queen size super thin comforter and padding on it. Askes for towels as the room only had 2, eas told they had none yet only 12 cars in the parking lot for a 100 room facility. Tried to get coffee the 1st morning, it was cold at 645am and no cream in sight. Asked for some and was told to wait lile I was a bother to this big guy working the counter eating his pancakes instead of doing his job. Ive stayed at many Hiltons like this and tbis one was so bad I wont do it again. The mattress was so hard the floor was better. Thankfully we brought blankets with us. Oatmeal was all water, bananas wwre so old and rotten random caes parked outside blocking parking spots. Just a horrible experience. Especially when you are in town for medical reasons.
Stayed 2 nights in May 2024

10/10 Excellent

David

Stayed 1 night in May 2024

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, self- parking and well stocked marketplace. Helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

D Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely A True Gem Hidden In Midtown Cleveland!! Free Parking, Convenient Access To All Thruways, And Overall Very Clean!!!
Stayed 1 night in May 2024

8/10 Good

Brenda

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Cleveland Clinic! Pet friendly!
Stayed 1 night in Jan 2024

6/10 Okay

Brenda

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No room service and we were not told there would not be any!
Stayed 2 nights in May 2024

8/10 Good

Frederick, Kenner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very clean
Stayed 1 night in May 2024

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

4/10 Poor

Elaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to go to Cleveland Clinic
Stayed 1 night in May 2024

10/10 Excellent

Madeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here. Perfect area to stay right outside of the busy part of the city. Easy parking and absolutely delightful staff.
Stayed 2 nights in May 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. We love staying here.
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and everyone was very friendly and helpful
Stayed 1 night in May 2024

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great! Lobby was bright and inviting. The area around the hotel was not the greatest, kind of run down, not well maintained.
Stayed 2 nights in May 2024

10/10 Excellent

Katrina

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice and staff was very friendly and accommodating
Stayed 2 nights in May 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not in the greatest of areas in Cleveland but it's a nice hotel.
Stayed 1 night in May 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
5 Stars
Stayed 2 nights in Apr 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Carl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Showed them my reservation, they shrugged, said Expedia failed to book for the second date (the second date was on the reservation), and told me they had no rooms. Tru showed absolutely no concern for the situation.
Stayed 2 nights in Apr 2024

6/10 Okay

Tereza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was not bad, but the surrounding area is terrible. Boarded homes, abandoned businesses and no places to eat. It is however close to the City.
Stayed 1 night in Apr 2024

8/10 Good

Robert, Lesage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sathees

Liked: Cleanliness, amenities
It was excellent
Stayed 1 night in Apr 2024

4/10 Poor

Cameron

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pros: The place was fairly clean. There were several staff members friendly enough to make eye contact and greet you. They have their own parking lot with plenty of room. Plenty of common areas. Cons: The gals at the front desk made every effort not to talk to you or look at you which made check in pretty awkward. The mattress and pillows were terrible junk. Our mattress was bent to the point where you couldn’t really even lay flat. No sleep. The coffee was just awful. All in all we felt perfectly safe and clean but the bedding really needs some work and some of the staff could use some training.
Stayed 1 night in Apr 2024

6/10 Okay

ruth

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The bathroom fan was on the entire time I was there. I could hear the people who stayed in the room above mine walking around. Breakfast was good. Facility was modern but not clean in corners. When I moved the ironing board,there was a lot of dust
Stayed 1 night in Apr 2024

4/10 Poor

Jackson

Disliked: Cleanliness, property conditions & facilities
Room was dirty. Walls dirty, doors greasy, bathroom fan never been cleaned.
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Stayed 1 night in Apr 2024

6/10 Okay

Masoud

Travelled with family
Disliked: Cleanliness, staff & service
Overall the hotel is short staff. On a bust weekend day, there is no enough breakfast. Inside and outside needs better cleaning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Phillip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean hotel with a lot of great spaces for sitting and relaxing. The breakfast had a lot of options with fresh fruits, cereals, oatmeal, and the normal breakfast offerings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alvaro

Stayed 7 nights in Mar 2024

6/10 Okay

tyra

Travelled with family
I didn't like that there wasn't a microwave in the room. In order to heat foods we had to use lobby microwave and it's not always cleaned. I also didn't like that the rooms didn't have drawers or closets. Overall it was decent for the price
Stayed 3 nights in Mar 2024

8/10 Good

Quentin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
liked the room size, bright fun colors, staff was nice. nice comp. breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Brent

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 1 night in Mar 2024

6/10 Okay

Lynn

Acceptable but room ceiling had several areas where there’d clearly been leaks, pre checkin cleaning was cursory, and the fan not was very noisy
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Stayed 1 night in Mar 2024

6/10 Okay

Noel

Travelled with family
Disliked: Amenities
Staffs are so so.. nothing particular Breakfast was actually pretty good and coffee was great Parking lot was ample Neighborhood seems very rundown dead industrial area But, the worst of all was the hotel room was extremely filthy I didn't want to walk around barefoot. Do you really mop the floor at all? try steam cleaning maybe???
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this location has self parking, so you don't have to pay another $25 a night for a spot for your vehicle.
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

larry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpful.room was very clean breakfast was good
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsie

Stayed 1 night in Mar 2024

6/10 Okay

Nikie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Request for a recliner in our room for 2 nights of our stay by calling the property, explaining we were there for my Nephews heart surgery at Cleveland clinic that he wasn’t able to lay flat and was told that the recliner would be there only to arrive to no recliner in the room. Our request for additional pillows was available until the night before we left, he didn’t need them then! Housekeeping signage was confusing. The room signage said rooms were clean every other day but found signage in the hall saying it had to be requested 24 hours in advance. Either way I wasn’t pleased to be in a room 3 days without any housekeeping! On a brighter note the breakfast bar was nice!
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Faiz, Bloomington

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Is not like before
Stayed 2 nights in Mar 2024

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 1 night in Feb 2024

6/10 Okay

Daniel Roach

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Allowing people to smoke pot outside the main doors is not good. The smell permeates the building
Stayed 1 night in Feb 2024