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Ulasan untuk Hotel Alexis

3 out of 5
Hotel Alexis
Calea Dorobantilor 26, Cluj-Napoca

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 25 dari 55 ulasan" "
Penilaian 8 - Bagus. 18 dari 55 ulasan" "
Penilaian 6 - Cukup Baik. 7 dari 55 ulasan" "
Penilaian 4 - Buruk. 3 dari 55 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 55 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

8,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Andrei

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to Regina Maria hospital. Owner is involved and extremely helpful. It's been a pleasure to stay at Hotel Alexis.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Frédérique

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Cristian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel ist recht zentral gelegen auf einer belebten Straße. Es gibt einige freie Parkplätze im Hof, sonst kostenpflichtig auf der Straße. Das Hotel ist sauber und komfortabel, das Personal sehr freundlich und hilfsbereit, gibt jede Menge Informationen über alles rund um die Stadt. Es gibt auch ein recht gutes wifi. Frühstück Standard aber frisch. Die Zimmer zum Hof sind ruhiger. Das Personal spricht englisch.

8/10 Bagus

Armin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Very nice staff but the rooms can get more improved.
Tanggapan dari Peter pada tanggal 12 Jul 2023
Thank you!Looking forward to seeing you again!

10/10 Sangat Bagus

Sebastian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was good place to stay for a short period,
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari peter pada tanggal 27 Jun 2023
thank you

10/10 Sangat Bagus

Justine

Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

sedat

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mükemmel
Menginap 2 malam pada bulan November 2022

10/10 Sangat Bagus

Kai-Nicolas

Menginap 2 malam pada bulan Oktober 2022

4/10 Buruk

Shimi

Menginap 1 malam pada bulan September 2022

6/10 Cukup Baik

Galya

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Double room without a window to the street, but only a window to the roof. Is very uncomfortable.
Menginap 4 malam pada bulan Agustus 2022

8/10 Bagus

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
+ położenie, parking - brak czajnika w pokoju, jest tylko samowar przy Recepcji - pościel czysta, ale na materacu pod spodem plamy, a w kącie pajęczyny
Menginap 1 malam pada bulan September 2022

10/10 Sangat Bagus

Sertac

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was really close to the center. Reception was great!. It's really good & clean hotel. Breakfast was good. Definitely recommended for the price.
Menginap 1 malam pada bulan Juni 2022

8/10 Bagus

Anna

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Hotel Alexis pada tanggal 28 Jan 2020
Dear Anna, Thank you for your review, we hope that you have enjoyed your stay in our hotel and you will be our guest again. Best regards from Cluj, Hotel Alexis Management

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2019
Tanggapan dari Alexis pada tanggal 13 Nov 2019
Dear Guest, Thank you for your review. Best regards, Hotel Alexis Management

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Unfortunately, there are a lot of construction next to the hotel and the noise is not very pleasing during the day. It’s a clean hotel, but with some updates it would make it a great hotel (21” TV in the room).
Menginap 2 malam pada bulan November 2019
Tanggapan dari ALEXIS pada tanggal 7 Nov 2019
Dear customer, thank you for the review On your next visit it will be update and tv change.We organize this in this winter Also we think the construction will be ready until spring All the best, ALEXIS TEAM

10/10 Sangat Bagus

Javier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice for business
Very good experience, all I needed for my stay and more, all people very helpful and the breakfast always good.
Menginap 7 malam pada bulan September 2019
Tanggapan dari Kinga pada tanggal 1 Okt 2019
Dear Javier, Thank you for your nice words , we are happy that you had such a pleasant stay in our hotel. Best regards from Cluj!

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan
They didn’t have a clue what the word hospitality means.
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Hotel Alexis pada tanggal 22 Mei 2019
Dear Guest, Sorry to hear that you were unhappy with your stay in our hotel. We are aware that we can't satisfy every single guest who stays in our hotel. But maybe we could have improved your experience, if you would have told us at the reception what was bothering you. Best regards, Hotel Alexis Management

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Mei 2019
Tanggapan dari Hotel Alexis Management pada tanggal 14 Mei 2019
Dear Guest, Thank you. Best regards, Hotel Alexis Management

10/10 Sangat Bagus

Horea

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari razvan pada tanggal 3 Mar 2019
Multumim frumos Ne bucura ca ati avut o experienta placuta la noi si va asteptam cu drag si cu alte ocazii Toate cele bune ALEXIS TEAM

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant Stay.
Walking distance of main attractions. Polite and helpful staff.
Menginap 3 malam pada bulan Desember 2018
Tanggapan dari Razvan pada tanggal 11 Des 2018
Thank you for staying with us. All the best and Merry Christmas!!! Alexis team

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Einfacher 3 Sterne Standard.
Einfacher 3 Sterne Standard.
Menginap 4 malam pada bulan November 2018
Tanggapan dari Razvan pada tanggal 23 Nov 2018
Lieber Gast, Vielen Dank für Ihre Bewertung.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Hôtel bien placé par rapport au centre ville mais
Manque de lumière dans la salle de bain et la chambre. Salle pour le déjeuner pas très gaie...
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Kinga pada tanggal 27 Jul 2018
Cher invité, Merci pour votre avis. En ce qui concerne la lumière de la chambre et de la salle de bains, nous aurions pu le résoudre pendant votre séjour si vous nous avez été informé dès le début. Mais nous allons y remédier grâce à votre observation. Salutations de Cluj! Hôtel Alexis Management

8/10 Bagus

Klaus, Hamburg

Disukai: Kebersihan, staf & layanan
Citynah, freundlich, einfach, sauber
Kurze Wege durch die Lage. Sehr freundliches Personal. Zimmer einfach aber sauber, Betten sind gut. Für den Preis ist das Hotel angemessen. Frühstück ist in Ordnung, in der Stadt kann man aber überall gutes Frühstück bekommen.
Menginap 5 malam pada bulan April 2018
Tanggapan dari Alexis Team pada tanggal 6 Mei 2018
Lieber Gast, Vielen Dank für Ihre netten Worte, wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Wir wünschen Ihnen einen schönen Tag und hoffen, Sie wieder als unseren Gast zu sehen! Freundliche Grüße, Hotel Alexis Team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari Alexis team pada tanggal 24 Apr 2018
Thank you for your review We are glad to have you as a guest inour hotel and we wait you again All the best Alexis team

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
とても良い。クジュール滞在のときはまた来たい。部屋も従業員も市内への距離も申し分ない。朝食もたっぷりあったしどれもうまかった。
Menginap 4 malam pada bulan April 2018
Tanggapan dari Kinga pada tanggal 11 Apr 2018
お客様、 あなたの素敵な言葉をありがとうございました。 次回お会いしましょう。 クルージュのご挨拶 Dear Guest, Thank you very much for your nice words. See you next time. Greetings from Cluj!

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location with excellent staff
I had a really pleasant stay at the Alexis Hotel. The hotel is in a great location and the staff were wonderful. The WIFI was a but hit and miss but nothing to complain about. I would really consider staying there again. Well recommended.
Tanggapan dari Kinga pada tanggal 26 Mar 2018
Dear Christopher, Thank you for your nice words. Sorry to hear about the WIFI, if you would have told us about it, maybe we could have done something about it, to make your stay even more amazing. We would gladly have you as our guest in the future. All the best from Cluj!

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Attenzione ai costi aggiuntivi
Hotel carino, ben strutturato. Peccato che, prenotando online, ci sono stati poi richiesti altri costi aggiuntivi (colazione, parcheggio, etc.) - non indicati nella prenotazione online - in reception con il personale, a nostro parere, molto scortese nell'interagire con l'utente. In particolare avevamo prenotato due stanze doppie ma loro dicevano avevamo prenotato due singole così abbiamo dovuto pagare un supplemento per il doppio letto. Sicuramente non ci torneremo.
Menginap 1 malam pada bulan Desember 2017
Tanggapan dari Kinga pada tanggal 3 Jan 2018
Caro ospite, Vi sono stati richiesti costi aggiuntivi perché avete prenotato 2 camere singole e siete venuti 3 adulti, quindi è naturale che per la terza persona si applichi una differenza di tariffa. Hai prenotato entrambe le camere solo per uso singolo, come dimostra la tariffa stessa. Se hai frainteso qualcosa dal sito web su cui hai effettuato la prenotazione, dovresti contattarli e non penalizzare l'hotel, dal momento che le nostre tariffe sono correttamente caricate nel nostro sistema. Tutte le nostre tariffe sono caricate in modo trasparente per tutte le stanze, per uso singolo o doppio. Grazie per la comprensione. Il nostro staff non è stato scortese, dal momento che ti ha spiegato il modo migliore possibile. I migliori saluti, Gestione Hotel Alexis

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2017
Tanggapan dari Kinga pada tanggal 21 Des 2017
Dear Guest, Thank you for your review. Best regards, Hotel Alexis Management

10/10 Sangat Bagus

ALEJANDRO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
El personal muy amable y hablan diferentes idiomas "español" en nuestro caso
Menginap 1 malam pada bulan Agustus 2017
Tanggapan dari Kinga pada tanggal 20 Agu 2017
Querido Alejandro, Gracias por tu revision sobre nuestro personal y estamos felices porque les gusto su estancia en nuestro hotel. Saludos! Gestion Hotel Alexis

10/10 Sangat Bagus

Olivia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Awesome hotel, very close to the city center, great staff and good breakfast! Highly recommended!
Menginap 2 malam pada bulan Juli 2017
Tanggapan dari Kinga pada tanggal 28 Jul 2017
Dear Olivia, Thank you for appreciating us. Please feel free to be our guest anytime in the future. All the best, Hotel Alexis Management

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2017
Tanggapan dari Kinga pada tanggal 15 Jul 2017
Dear Guest, Thank you! Respectfully, Hotel Alexis Management

8/10 Bagus

Tom

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good hotel
Nice hotel, close to centrum and all facilities in the town. Good brekfast exept the coffe.
Menginap 2 malam pada bulan Juni 2017
Tanggapan dari Kinga pada tanggal 9 Jul 2017
Dear Tom, Thank you for appreciating our location and breakfast. We will take seriously your suggestion about the coffee. :-) Hopefully we will welcome you back sometime in the future. All the best, Hotel Alexis Management

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Langt bedre end forventet
Virkelig glædelig overraskelse - jeg havde måske ikke de højeste forventninger til et hotel i den prisklasse i Cluj, men det var så fint. Køleskabet virkede desværre ikke, men ellers så var alt super fint alt taget i betragtning. Ret lydt dog.
Tanggapan dari Kinga pada tanggal 4 Sep 2017
Kære gæst, Tak for din anmeldelse. Med venlig hilsen fra Cluj. Ærbødigst, Hotel Alexis Management

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
a long way from a 3-star hotel
This hotel is listed as a 3-star hotel. I beg to differ: it is a very good 2 star hotel, but in no way a 3 star hotel. Here are my objections to the hype: 1) the hotel advertised that they offer "designer toiletries". Hand soap, shower gel, and shampoo, however, could be found in large refillable dispensers mounted on the wall. The brand of the products was unknowable and the quality questionable. It also gave the bathroom the feel of a locker-room shower designed for mass traffic. If the hotel wishes to advertise they provide "designer toiletries" they should do just that. 2) The towels were extremely rough: they had a sandpaper quality to them that I have never encountered. 3) The shower did not close properly - a puddle formed in the bathroom from taking a short shower 4) There are clear signs that the room was not constructed or renovated properly or recently enough: clear evidence of patchwork on the walls, the paint at the bottom of the bathroom door started to come off 5) my room was difficult to access: from the elevator I had to go down a flight of stairs and then up another flight of stairs. This is not easily done with three large pieces of luggage that I had to haul up and down the stairs both at check in and at check out. I was glad I did not personally need handicapped access - it would have been impossible to access the room.
Tanggapan dari General Manager pada tanggal 1 Feb 2017
Dear Guest, It is a 3 star hotel, our certificate proves it. The rest of your objections we don't want to comment, because although it is your personal opinion and you have the right to write it, it does not reflect the reality. All the best! The Management

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 14 Des 2016
Dear Guest, Thank you! Best regards, Hotel Alexis Staff

8/10 Bagus

JOEL ALBERT, US

Disukai: Kebersihan, staf & layanan
Problems with flight), but staff was fantastic
room was good. nothing flashy, but reasonably comfortable. The airlines lost my luggage, the transportation company lost my reservation. The hotel staff helped correct all other companies mistakes.
Tanggapan dari Kinga pada tanggal 7 Nov 2016
Dear Joel, We are happy that we could help resolving your issues and that you didn't let the other problems affect your stay at our hotel. We happily welcome you to our accommodation anytime. All the best, Hotel Alexis Staff

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 7 Nov 2016
Dear Guest, Thank you for your review. Best wishes, Hotel Alexis Staff

8/10 Bagus

Sean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Well located hotel
Although our room was quite small, it was clean and comfortable and good value for money. The hotel is well located, just 5 minutes walk away from the Cluj old town. Staff were very helpful.
Tanggapan dari General Manager pada tanggal 26 Sep 2016
Dear Client , Thank you for your nice remarks. We are happy to know that you had an excellent stay at our hotel. Regards, Hotel Alexis Staff

10/10 Sangat Bagus

Luz

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bra hotell i centrum
Hotellet ligger väldigt centralt. Rummet var mycket bekväm och rent. Det fanns alla nödvändiga dusch produkter. Det fanns minibar och tv både på engelska och rumänska. Personalen var mycket vänlig och hjälpsam. Service på frukosten var utmärkt.
Tanggapan dari General Manager pada tanggal 26 Sep 2016
Käre klient , Tack för era fina kommentarer och vi är glada över att du hade en bra vistelse på hotellet. Hälsningar, Hotel Alexis Staff

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 15 Sep 2016
Dear Guest, Thank you for your review, we hope you had a great time during your stay. Thankfully, Hotel Alexis Staff

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean, nice, friendly. Great value!!
Clean rooms, very nice staff, close to center. Great value!!
Tanggapan dari Kinga pada tanggal 3 Jun 2016
Dear Guest, Thank you for your positive remarks regarding the cleanliness of our rooms, the friendliness of our staff and our centered location. It is nice to know that it was also a great value for you the entire stay. We hope to have you as our guest pretty soon. Best wishes!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Muy buena ubicación del hotel
El hotel está bien ubicado en el centro de la ciudad. Las habitaciónes están limpias y tranquilas, fuera del ruido de la calle. Muy buena relación calidad-precio.
Tanggapan dari Kinga pada tanggal 6 Jun 2016
Estimado Cliente, Gracias por las palabras bonitas y esperamos verte pronto en nuestro hotel. Con los mejores deseos, El personal del Alexis

6/10 Cukup Baik

Liviu

Tidak Disukai: Staf & layanan
Frukosten otrolig dåligt
Vi kunde inte äta någonting, allt var som för 30 år senare, en riktig dåligt upplevelse :(
Kära gäst, Vi respekterar din åsikt, men vi är säkra på att eftersom vår frukost är en buffé, du kunde ha hittat något att äta från, åtminstone , 20 produkter. respektfullt , Hotel Alexis Staff

8/10 Bagus

Patrick, Claremont, CA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value
The staff was friendly and helpful, the room was clean and comfortable, and the breakfast was good. This is a good value for a hotel near the center of Cluj.
Dear Patrick, It is nice to know that you had a wonderful experience during your stay in Cluj at our hotel. That is why we hope to have you back here sometime. Meantime, we wish you all the best! With best regards, Hotel Alexis Staff

10/10 Sangat Bagus

Moshe, ירושלים

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
מלון נחמד
רק ללילה אחד הוא בסדר. קטן ולא תמיד יש חניה. ארוחת בוקר מינמלית
אורח יקר, תודה על דבריך. בכבוד רב, מלון אלקסיס צוות

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
All the basics covered
Alexis Cluj was a very good location for walking into the old town/center of Cluj. There isn't a lot right next to the hotel, though, you have to walk 10-15 minutes. It is a no-frills hotel and relatively cheap. The rooms were very clean, the staff was very friendly, and the breakfast was pretty good and the WiFi worked just fine. I would stay here again.
Tanggapan dari Kinga pada tanggal 14 Mar 2015
Dear Customer , We appreciate your feedback and we are happy to hear that you would stay here again . So please don't hesitate to come in the future to our hotel . Best regards , Kinga Fodor-Kis

8/10 Bagus

Andrzej, Polska

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Miły hotel, niedaleko atrakcji Cluj Napoka
Miły hotel na przystanek w Cluj Napoca. Pomocna obsługa, jedyny minus to brak restauracji w hotelu.
Tanggapan dari Kinga pada tanggal 7 Okt 2014
Dear Andrzej , Thank you for your appreciation . Best wishes , Kinga Fodor-Kis

8/10 Bagus

Peter, Hungary

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Would recommend this one!
The hotel is located in the city center of Cluj. Free parking !
Tanggapan dari Kinga pada tanggal 7 Okt 2014
Dear Peter , Thank you for your review ! Regards , Kinga Fodor-Kis

8/10 Bagus

Simon, Herts, England

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bargain
It's cheap but clean and comfortable. Good location. Would stay again. Don't bother with the breakfast, though, it's pretty grim.
Tanggapan dari Kinga pada tanggal 20 Sep 2014
Dear Simon , Thank you for your review , we will do our best to improve our services all the time .

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Solid 3 star hotel.
Great staff, helpful, and good spoken english. Hotel is basic but cannot complain. Did not have the breakfast so cannot comment. The hotel is in a good location and easily walkable to the nearby centre of Cluj.
Tanggapan dari Kinga pada tanggal 20 Sep 2014
Dear Guest , Thank you very much for your comment and hope to have you as our guest at least one more time .