Coastal South Carolina hotel guide. Hyatt Hotels hotel in Coastal South Carolina, South Carolina

"Loveeed this resort! "

"Nice and clean room and bathroom "

"I did see a bug in the bathroom and I got a 1 bedroom condo instead of a two bedroom condo. "

"When i got to the room it hadn't been vacuumed, very old and dresser drawers would not stay closed, went to take a shower and someone was banging on the door so i got out of the shower ,i was naked and an employee was entering ,as i shut the door on him he said that he was informed that i want a different room i said no i didn't request it and that doesn't give him the right to enter for any reason. Told 2 managers and and heard nothing , when i finally confronted one she blew it off saying he was new like its ok to do that. Then my do not disturb sign was taken it took 4 times asking for one and said i want no one in my room the manager assured me no one would enter. When i returned the maid had been in. No one at this place cares about customers. "

"Fresh Breakfast. Tristin at the desk was extremely efficient and pleasant. Needs new carpet along walkway to rooms. "

"Rooms were just ok. Barhroom needs update and good cleanung . Balcony doors don't reduce the noise at all. Was really hard to fall asleep because of all other guest noise on balconies and pool area even at 11pm. Weed smell right outside elevators in hallways. Would not recommend it if you come with kids."

"Terrible experience with the Guest manager!! very unprofessional i was told at the desk that it showed on the computer that I had 2 reservations of course I only needed 1 please tell me if i shoukd have been charged for both reservations dated for the same one night stay? Now I am being told by criwn reef oh they cant refund me . We will see cooperate i sure hope your customer service is much better than your guest management she walked away after being unprofessional and no return smh. Did not want to assist me an did not. Just rude!!"

"Hotel suite decor was dingy. Absolutely no privacy as I opened 104 suite door into main concourse for the hotel. Open door or downstairs window curtain to find guests at hotel restaurant or patio staring right back at you. Outdated carpets and furniture. Cramped into two room split level suite with almost no direct sunlight through two small windows. Bed spread and linens, comforter were rather cheap quality. For me to use 2nd sofa bed, I had to move faux marble coffee table. Just two pillows (without cases) and a sheet for it. Despite high end cost of stay, ($2900 for 3 nights!) none of the three wine bottles placed in room were complimentary $25 ea. Lots of emphasis on booze in decor and amenities and the staff’s approach to defusing tension and stress w guests check-in is to randomly offer you a rum punch when you check in. On positive note, valet service was excellent. Overall a total bust except for the Charleston southern “whiskey gentry” that seem to love the place. "

"The property itself was beautiful and very clean, which initially made for a great impression. Unfortunately, my experience with the staff completely overshadowed the property. I was charged a total of $670 for two random fees, and when I went to the front desk for clarification, they had very little information about the charges. They never once said I would be billed for this during initial check in, and I paid everything in full-in cash. I was told I would be reimbursed at checkout, but I have still not received any refund. Trying to get answers was frustrating, as the staff seemed uninterested in helping and even displayed noticeable attitudes when I was simply asking for an explanation. We were not the only ones dealing with the same issue, which in a sense makes you feel better but really sucks when you’re charged almost SEVEN HUNDRED dollars and may not even receive a refund as they promised. If you do stay, make sure to get receipts for EVERYTHING!! Additionally, the service lacked any sense of hospitality. Upon arrival, we were only told where the elevator was—no welcome, no helpful information, needed wrist bands for the pools, did not even receive those, nothing that made us feel valued as guests. Overall, while the property itself is great, the poor customer service and unresolved billing issues made this a disappointing stay. I will not be returning nor will I be telling others to stay there."