Hotel dekat Coconut Point Mall

"Our stay was unfortunately very disappointing. Upon arriving, we found food on the floor in our room. We immediately requested housekeeping, but the issue was never properly addressed. The overall cleanliness of the room was below acceptable standards, with dirty floors and hair in the shower upon check-in. The staff experience was equally frustrating. Most team members we interacted with were unfriendly and lacked basic customer service skills. As a Marriott Lifetime Platinum member, I...

"Excellent property! The better. Thanks Hyatt Vacation Club."

"Excellent for families. Poor service at the pool, no waitstaff. Waited forever for service."

"Excellent!!"

"The hotel was hard to get to from the airport. You could only enter from the opposite way off the expressway. The property was dirty, and my room was dirty as well and had stains all over the carpet. I would not recommend this place."

"Just great"

"This was in was in a great location! Everything was clean, staff was helpful and friendly. The wife and I will definitely book it again next time we’re in Naples!"

"Been to this hotel before and it’s just as nice as the last time. Comfy bed/pillows, dark room for great sleep, convenient location, and quiet. Breakfast was a bit off the first morning but was better the second. Will stay again"

"Excelente, recomendado 100%, los amenities muy buenos, el paseo en bote a playas espectaculares."

"Excellent staff. Very helpful and hospitable. Excellent customer service and care. Denise was excellent and professional."

"El desayuno fue horrible , malísimo , todo era malo"

"Dirty carpets and overall smell. Overpriced for property."

"bg"

"My room looked exactly like the photos. If you plan to cook or microwave a meal, you must bring your own utensils and plate are. ☺️ the location is wonderful. Located in a quiet area but a 6 minute drive to lots of shops. Danny at the front desk is very welcoming, kind and understanding."

"Updated bathrooms and kitchen"

"Excellent stay and gracious staff making our stay perfect!"

"Breakfast was a disaster. Gym was completely inadequate and too small and cluttered. Slightly apathetic people working front counter/reception - hospitality???"

"I like the hotel , best service"

"Shangri-la Springs historic hotel is a perfect blend of an older time with modern amenities. No detail was overlooked in providing a comfortable stay. This was 18th on our list of historic hotels stays and it has moved very close to the top in excellence."