Search Hotels Near Columbia Gorge Premium Outlets, Portland

"Staff members are the worst in the hospitality business. They need training lots of it. Simple problems like no hot water in a room is too challenging for them to puhll"

"Great staff."

"Love: the spa, the soaking pool, the fascinating history of the property, the art everywhere, the gardens, the live music, the quirky little variety of places to eat and drink! Some of the staff were amazing, especially at the spa. Needs improvement: mattresses, pillows, bedding, bedroom rugs, room furniture all need updates, are pretty worn. Rug in room is threadbare. Staff seemed irritated when I asked if there was more coffee/creamer (one or both empty each morning at 10/1030am). Need more vegetables and healthy choices on the menu, it was rough on my belly to eat bar food for all meals for 3 days. I also didn't love commentary from waitstaff about ordering a dessert by myself. "

"None of the rooms had a working air conditioner—the AC was completely nonfunctional. The staff informed us that their system is very old and will take time to replace, so please be cautious before booking. The male staff member at the reception was not helpful at all. Overall, the rooms were not very clean."

"This was our 3rd time in a 5-6 week span and it was the least favorite one. The bed we had was so firm it was hard to sleep, both mornings there was not coffee except for a machine in lobby. With all that, We will stay again & normally this is our favorite place when coming through town. Worth staying here even when they have a bad day! "

"Rooms are clean, great staff, awesome breakfast!"

"Clean room."

"It was nice"

"Homeless people everywhere and the room was destroyed and the tv was broken. There were bugs on the bed."