"The checking was a nightmare with lines. Some put a card on file for me and it wasn’t mine. Laid all the cards out to prove it wasn’t mine but right before this I was locked out my room after coming from pool. I went to them and one of the ladies up front yell out it due card decline and I ask how. She then proceeded to say she can get security to unlock to grab wallet and bring me down. I ask for manager and he help me without security say it wasn’t necessary. Mind you, room paid in full before coming it was money to reserve for extra fees and if you damaged room. Furthermore, it was embarrassing and the manager apologized and was told someone should have called me either via cell or room phone. I also stated I didn’t like the person I check-in with stood me down and assumed 21, proceed to tell me I have to be 21 to book. I am 34 just look really young so she carded me to resume check in which the same lady that tried to call security to escort me to room that paid in full before coming. Next, let talk about room service. I had to reach out room service 4 times to get fresh bath cloths and to get room clean. Got my bath cloths 45 later after the 4th time reaching out and never got room cleaned. I end up just checking out early and did stay my whole stay. Well, they still charged me and send my recipe to email after the time I was suppose to check out. I don’t recommend this hotel to anyone because the parking elevators was nasty and the second floor back exit stairway broken"