Hotel dekat Customs House

"The host met me and supported parking as I arrived. The room was clean and spacious - the shower was compact but fine. Overall a lovely stay and would recommend and would stay again"

"Central, clean, the best crisp clean sheets ever."

"Great location, room was clean. Breakfast not as good as it used to be - disappointed."

"Very nice welcome - clean comfortable room - great breakfast."

"We loved the roof top bar! The reception staff were super helpful and welcoming. A lovely stay in the city centre."

"Comfortable room with a nice river view and comfortable spots indoors and out to eat and drink."

"This is a very clean, modern, well located hotel with great staff and buffet breakfast and discounted parking opposite"

"My room was on top floor, a bit warm but had a fan. Bathroom was nice and clean but the carpet in the rest of room needed a good vacuuming. Also quite dusty, but for the price, it was ok. Breakfast was traditional English. Coffee is never to my American tastes"

"Clean room. Quiet. Nice pool. "

"Lovely clean hotel, good breakfast. Loads of parking. 15 minutes from city centre."

"Second time staying. Great location, lovely room, very clean and very comfy bed! Will be back!"

"All ok Barring air conditioning that repeatedley reset to a high temperature. I notified reception when leaving the hotel."

"The staff at the breakfast were lovely and really helpful. The room was fine and as I expected. However, I felt disappointed by the advertising of the swimming pool. I emailed the leisure centre days in advance to ask if I could book the pool, they never replied. I asked at the reception how to book and they said it's an additional cost on top of the booking and to contact the leisure centre but they didn't seem too sure. I tried calling the leisure centre multiple times and they never picked...

"Few maintenance issues"

"great"

"Great location. Clean, comfortable, good breakfast, staff very helpful. Struggled to park couple of nights but overflow car park only few minutes walk."

"Left stranded outside the hotel after staff forgot to leave keys, after confirming directly with the hotel manager that we would be arriving late. We never were able to use our reservation and did not stay after paying in full. I called earlier in the day to confirm, and they gave me the lockbox location and code, but upon arrival by taxi (after midnight) there were no keys in the box, leaving us alone outside with no car. I’ve requested a refund from the hotel but they have not responded - I...

"Excellent hotel, highly recommended.Helpful and friendly staff."

"The hotel is OK. Our room was on the groundfloor and seemed a bit tired. It wasn’t a large bed and we were kept awake from 4 -5am by the television in an adjoining room. Parking at the hotel is easy (reduced payment for guests) and it’s convenient for the M5 and Exeter airport."

"Excellent place to stay. Lovely, spotlessly clean room with everything you need. Great food in the pub too. Will definitely return."