"I checked into the hotel on Friday, April 10, 2026, as I was in town for an athletic competition in the area on April 11. Upon entering the room, there was an immediate and strong musty odor. Within less than 30 minutes of being in the room, my daughter had a roach crawl across her foot. We killed it and flushed it, but were understandably very disturbed.
I went to the front desk shortly after (approximately 5:00–5:30 PM) to ask whether another room was available. Before I could fully explain the situation, the older gentleman working the front desk abruptly cut me off and stated that the hotel was fully booked for the night. His tone was dismissive and rude.
Because we were tired, needed food, and had a competition to prepare for the next morning, we returned to the room. Within about an hour, another large roach crawled up the wall. At that point, I packed our belongings and returned to the front desk.
I was again met by the same front desk employee, who was extremely rude and made me feel as though I was being unreasonable for not wanting to stay in a roach-infested room. I showed him a photo of the roach on the wall prior to killing it (which I still have), yet his demeanor suggested that I was the problem rather than acknowledging a legitimate pest issue. "
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