"The stay was good, but one day I come to the hotel and they had taken all my belongings from my room down to the reception. They could not explain why they had done this, I find that very strange, I was not checking out that day. I find it strange that people can’t say sorry when they have done something wrong, a bit dissapointed about that. Rest of the stay was very good."
"The room we had needs updating and cleaning properly
Room 2
The windows had black mould and the shower has lots of black mould - could be easily cleaned away
Be nice if the pool was open earlier at the weekend- we didn’t get to use it
"
"This is a great location if you’re going to an away game at Ipswich Town Football club. The hotel is great - pretty similar to a Hampton by Hilton in format and style. It’s just over the Bobby Robson bridge so an easy walk to the ground or the town and a slightly longer walk along the tow path to the Marina area. Staff are excellent. Very friendly and helpful. Food is good. I ate there for an evening meal and it was freshly cooked and tasty. On site parking so we left the car there for the match and then walked back after the game. I’d definitely stay there again (but Ipswich is a long way from the Boro for an away game) UTB!!"
"Spa - barely call it that.
Spa staff were rude, unhelpful and unprofessional
Bar staff was polite but slow in service. Good choice of drinks .
General areas were relatively clean .
Rooms were the best bit, spacious, clean, well equipped and comfortable beds ."