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Reviews of Holiday Inn Express New Delhi International Airport T3, an IHG Hotel

3 out of 5
Holiday Inn Express New Delhi International Airport T3, an IHG Hotel
Level 5, Terminal 3, Indira Gandhi International Airport, New Delhi

Reviews

6.4
Rating 10 - Excellent. 243 out of 867 reviews" "
Rating 8 - Good. 192 out of 867 reviews" "
Rating 6 - Okay. 126 out of 867 reviews" "
Rating 4 - Poor. 89 out of 867 reviews" "
Rating 2 - Terrible. 217 out of 867 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay if a long layer over But you cannot leave hotel to get outside Breakfast was good Cooked to order Wake up call did not happen
Stayed 1 night in Apr 2024

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was inside the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Surender, MACON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Clean convenient and excellent staff
Stayed 1 night in Apr 2024

10/10 Excellent

Rajesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible from T3 But needed to be escorted inside and cannot leave hotel to go outside.
Stayed 1 night in Apr 2024

8/10 Good

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Staff attitude is poor unhelpful disrespectful. For a hotel is decent clean enough easy to access.

10/10 Excellent

Gopal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were delightful.
Stayed 1 night in Mar 2024

10/10 Excellent

Tony, Bellevue

Stayed 1 night in Mar 2024

6/10 Okay

anamika

Liked: Staff & service
It was very hard to find. There are no signs how to get to the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

VK

Travelled with partner
Very difficult to get into the hotel. Small rooms with less than desirable shower facilities. Expensive.
Stayed 1 night in Mar 2024

8/10 Good

Harmohan, Mississauga

Travelled with family and small children
Liked: Cleanliness
It is an average hotel, but it is convenient.
Stayed 1 night in Mar 2024

6/10 Okay

Sukhbir

Stayed 1 night in Mar 2024

10/10 Excellent

Paresh, Crystal Lake

Stayed 1 night in Feb 2024

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service
Staff was super nice and the hotel itself was nice for a 1-night airport stay. It was hard to find since you have to meet someone at a small pop up sign, and then you go through a ton of security check points to get to the actual hotel. The biggest downfall was not being able to leave the hotel once you've checked in, but it makes sense because of all of the security
Stayed 1 night in Feb 2024

8/10 Good

lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very comfortably furnished hotel. The bed was fabulous, as was the lovely hot shower. The restaurant was good, especially the breakfast. The staff were so friendly and helpul. I stayed in room 110. Its next to reception and the lifts. Its VERY noisy. I could hear everyone checking in and out all night. Music playing, phones constantly ringing, lifts making that noise when the doors open. Vacuum cleaning the carpets, anyone, including staff having a nice chat right outside the door. Didnt sleep a wink. Its very expensive given the reason i booked the room was to have a good rest between flights. I left the hotel completely exhausted. Nice people, nice room, i would only ever stay there again if they could guarantee a quiet room
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, property conditions & facilities
We lost our money as this inside T3 after security check-in. Not for folks who are not flying out of T3 or want to be stuck in hotel room. This was not made clear
Stayed 1 night in Jan 2024

8/10 Good

tse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DANIEL

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All.was good, price was too high.
Stayed 1 night in Jan 2024

6/10 Okay

Alex

Business traveller
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Jan 2024

4/10 Poor

Shigeru

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in process was bit pain due to security gate clearance procedures. It’s not avoidable but it took long time to check in to my room. Room was small and old amenity. This hotel is design for only transit passengers so I understand that there are not any luxury arrangement but price of $185 will not justify. I don’t think I’ll use it again.
Stayed 1 night in Jan 2024

2/10 Terrible

Padmavathi

Travelled with family
Disliked: Staff & service
Never book this hotel. period.
This hotel should not be booked at all by Hotels.com. First, it is located inside the airport. The security at the gate will not let any customer reach the hotel unless one is accompanied by the Hotel staff. The hotel staff does not pick up the phone. I stood for an hour outside the airport trying to reach the hotel staff. Once a customer enters the hotel, they cannot leave the hotel to go and have dinner. I could not receive my wife who was joining me on another flight. She also had the same experience trying to get into the hotel. The security made it like a visit to a jail instead of a hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escort Required
The staff & convenience were great and the food was good. The rooms are small and everything is painted black (including the hallways) so they felt smaller. The amount of black and the low ceilings gives the hotel a foreboding feeling. Make sure you call the day before so you can learn how to connect with the escort who is required to get you to the hotel.
Stayed 1 night in Jan 2024

2/10 Terrible

Nikita

Stayed 1 night in Jan 2024

2/10 Terrible

EDWARD

Stayed 1 night in Jan 2024

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. The dining meals, cleanliness, and staff were great. Special thanks to Mandeep Sing F&B manager, and also Manoj in the dining oversight. Great job!
Stayed 1 night in Jan 2024

2/10 Terrible

Sunil

Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nawab Shah was the greeter who got me into the hotel; he was very efficient and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, particularly at checking in. Nawab Shah was extremely helpful in efficient in the check in process and navigating through security and into the hotel, and helping me in my room. What a great way to start my trip in India
Stayed 1 night in Dec 2023

10/10 Excellent

madhurima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located inside the T3 premises with the staff available to receive the guests at the pick up point. They escort the guests to the hotel check-in counter taking care of all the security measures needed on the way. I was received at the gate by Mr Adnan who was very professional and efficient. He made sure the security processes on the way to the hotel are duly completed quickly so that I could avail maximum rest time in the room as my arrival flight had got delayed to late night for which my stay hours were very limited. As my departing flight was early morning for which I had to checkout before the breakfast start time, he also provided the option to package the breakfast which was much appreciated. I would recommend thw hotel for a hassle free rest time for transit passengers.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Yashu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is inside the airport and convenient.

10/10 Excellent

Ashutosh

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas, Belmont

Stayed 1 night in Dec 2023

10/10 Excellent

Uma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place to spend the night instead of being stuck at the airport terminal all night. Just make sure you pick the right one. We decided international since we were coming from out of the country, but that was incorrect since we had a final flight locally, so we had to wait a little while the staff changed things around
Stayed 1 night in Dec 2023

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient.
Stayed 1 night in Dec 2023

8/10 Good

Yue Kit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel for over night transit
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for quick departure from airport but bureaucrcay to actually get in was daunting.
Stayed 1 night in Nov 2023

8/10 Good

Tarana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located within the airport, rooms were clean, food was great, breakfast was awesome & the staff were very helpful especially Anand Chaudary & Akash. Anand went above and beyond not only to assist us in the hotel but helped us with our connecting flight issues & stayed with us until we checked in for our flight. He was very polite, well mannered and a perfect person to be in the service industry, thank you Anand for all your help.
Stayed 1 night in Nov 2023

4/10 Poor

Soumen

Stayed 1 night in Nov 2023

4/10 Poor

Eric

No one answer the phone at the reception. So was very hard to get through security Not much fruit breakfast Non enough Vegetarian Options
Stayed 1 night in Nov 2023

8/10 Good

Ashutosh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a long layover at the delhi airport
Stayed 1 night in Nov 2023

10/10 Excellent

Sameer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Convenient Hotel
Suhrithik was very helpful and friendly. Only thing is slow wifi & needs stronger blind curtains to block out the bright lights from courtyard. Also the corner room was next to housekeeping closet & got disturbed by workers so try & avoid that room assignment
Stayed 1 night in Nov 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the best place to be on a long layover in Delhi. A good sleep, shower, food!
Stayed 1 night in Nov 2023

10/10 Excellent

Maria Teresa, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, property conditions & facilities
While the location/proximity to airport was very convenient, the check-in process was undesirable due to lack of and/or no communication. When making my reservation, I followed their instructions for providing my flight information & called 24-hours prior to arrival per their instructions. However, never received a reply to my emails sent 3 weeks prior and phone calls went unanswered. Finally, 2 hours before my check-in, I was able to reach someone on the phone. At that time I was given instructions on what door to enter at the airport and to call again once I was there. I called upon my arrival to the waiting area and I waited 30 minutes for the hotel escort to arrive. From time of check-in to checkout, we had 6 hours to get some rest/sleep before our flight. We’ll they have us a room by the lobby so we had maybe 1 hour sleep due to the noisy & loud people in the lobby & hallway. So if you’re planning a to stay here, request a room far away from the lobby, if you need to get some sleep. Also, if you’d Breakfast is included but you have an early flight that doesn’t allow you time to have breakfast, it would be nice if they offered a take-away breakfast sandwich or something comparable. I’ve had this offer from a hotel before. It wasn’t a Holiday Inn, but it was a very nice option/offer.
Stayed 1 night in Nov 2023

8/10 Good

Deo Prakash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023