"Nicky at desk was nice. So much so that I shared my pizza/wings. In the room, I found it odd that alarm clock was unplugged as well as some of the wall lights. I did plug in my phone to charge overnight and woke up to it not charged. So maybe that's why things were unplugged. The AC unit was hard to understand. I went to turn it down but could only do it thru thermostat on the wall. Idek if I figured it out. Seem like it would turn on/off throughout the sleep. Bathroom was clean, but the moisturizer was half used. I guess that's a way to save $, but I wouldn't want someone else's germs on me. There were no plugs in the sink or tub. The pillows were comfortable and soft. Sleep was ok, considering the AC situation. The one lamp did not have a bulb in it. Tv, microwave, fridge all worked well."