Search Hotels in Desert Horizons, Indian Wells

"The good: The staff is lovely and is doing the best they can with what they've got. The pool area is wonderful and clean. The pool bar/grill is nice and serves great food for an onsite option. The location is decent and pretty close (driving distance) to the downtown Palm Springs restaurant and shops. The bad: The resort rooms are very dated and the property isn't doing much to maintain them. The carpet is older and stained, the room doors are all dented, the hallway smells strongly, the toilet shifted when you sat on it, the tub side was coming off and was poorly repaired, the kitchen sink was all banged up and damaged, and the rooms are very dark and almost depressing at first. No ceiling lighting in the whole place makes it very dark! This is a timeshare property (we didn't know that when booking) and they will hit you up several times to try to get you to sit through a timeshare pitch. It was too many attempts in my opinion (especially for a property that isn't maintaining their rooms adequately). Final Thoughts: Despite the bad, our stay was still very enjoyable and the staff, cleanliness and pool made the trip. Even though the resort is in need of some major repair, the linens were clean, the people were kind and it was a nice stay. We had so much fun at the pool (pool was very clean... one of the cleaner pools I've experienced) and we would probably stay again (maybe) but just be aware going in that it isn't a nicer room like we were expecting."

"The kitchen was well-equipped with pots, pans, utensils, cups, a coffee maker, coffee, glasses, and even wine glasses! There was a lounge chair and some chairs on the patio, and the pool and hot tub were nice and clean. I liked that you can purchase breakfast and mimosas at the pool area in the mornings."

"Recently renovated and excellent customer service "

"Great stay!"

"Nice accommodations "

"Nice place to stay near downtown!"

"Clean and spacious rooms. Amenities were great and food was delicious. We stayed for Coachella and they had delicious late night food available that was perfect after a long day at a festival. I would definitely stay here again!"

"Amazing stay. We will be back"

"Parking was easy and convenient, and the room initially appeared clean. However, it did not meet the expectations of a 3-star hotel. We reserved a room with an in-room hot tub separated by a glass door, but there was extremely poor airflow. After using the hot tub, we became sick within 24 hours—so much so that we had to stay in the room the entire next day. When we finally forced ourselves to go outside, we started to feel better, but once we returned to the room, the symptoms came back. The lack of ventilation was very concerning. The room also lacked adequate space to unpack clothes and personal items, which made the stay less comfortable. Customer service was another disappointment. We had booked a massage but needed to cancel due to being sick. After trying for hours to reach someone, we only received a response once we were already within the “late cancellation” window. While still unwell, I had to escalate the issue to management to get it resolved. When we eventually received the massage, it was mediocre at best, and the full package we paid for was not provided. The only positive part of the experience was the front desk staff at checkout, who were professional and gave us a $50 discount to partially make up for the inconvenience of not receiving the full massage package. Overall, due to the poor air circulation, negative health impact, and subpar service, We would not stay here again."