Cari Hotel di Alberta

"We stayed only 1 night and wished it was longer to take better advantage of the facilities. Room was close to a large noisy fan."

"Nakitah, Alicia, Sebastian and Jack were amazing and so helpful! They really go above and beyond to ensure a positive and enjoyable stay for all the patrons. I highly recommend the Banff Rocky Mountain Resort for your next stay!! Thanks again so much. Especially to Jack for taking my dog for a walk while I was in the hospital. You guys made our experience amazing!"

"The hotel was good. Beds are comfortable and the little kitchen was great. Staff were friendly and helpful. However, hotel is much older than the photos on the website, so overall it was a bit disappointing."

"Walked in, smelled the leftovers from 1978, saw the ripped screens in the window, turned around and left."

"We had a wonderful stay at Holiday Inn with my family. The hotel was very clean and well organized, and the staff were extremely kind and helpful. We really enjoyed our stay and felt very comfortable. Highly recommended!"

"It was a great stay!"

"Amazing! Good, room, location, staff Recommended"

"Real mixed bag - mattresses very soft, especially sofabed (which, when deployed, impossible to fit two beds, table, chair without blocking access to the door which felt a bit of a fire hazard). Shower curtain rail reattached multiple times, glue-discs from earlier versions still on wall, now so low that curtain draped across floor of the tub - trip hazard. Food good to great, buffet excellent value, but resto management worst I've seen in decades - of 3 restos claimed, only 1 open. Table setup...

"The Gate House is not fully renovated and craftsmanship in the room is just as good as normal hotel. I don't know why would someone pay that much, looks like it's just a name. Fairmont ain't getting business from me anymore. Thanks"

"Was able to check in earlier and it was an easy process."

"The only issue was the hot tub was a warm tub and that took away from the total experience."

"Staff were helpful and super friendly, location was perfect to everything you need, and the parking was simple! Great place to stay!"

"It was nice for an older hotel. The staff was helpful and being in the mall is a plus."

"Our family usually stays at Otter hotel every time we go to Banff because we know it will always be a great stay!"

"Really outdated hotel.. Need to renovate the washroom badly.."

"Old hotel, amenities very limited, no worthied compare with price"

"The pool and waterslide are cool. The rest is crap. Do better Pocaterra. Staff are useless. No automatic doors anywhere so trying to lug a luggage cart into the building is a struggle. Staff just watched as I struggled to get through the doors. The room was freezing cold no matter how high we set the heat. We had to prop a wall of pillows along the side of the bed that is unfortunately right beside the blower because every time it kicked on, there was a cold wind blowing directly onto that bed....

"Rooms were okay. Hall way smelled disgusting. Pools we're skin burning. Baindaids on the floor in the pool. While in the hot tub, maintenance department brought over "baking soda" to pour in. No staff in the pool area, so lots of unattended children doing what ever they want. Had to wait 37 mins with wet kids for towels to be brought to the pool. Restaurant brought me the wrong drink 3 times in a row (not a special drink off any sort, literally off the menu)"