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"The food was outstanding enjoyed every bit of it. The staff was not friendly at all. I've visited several all inclusive resorts and the customer service at this resort is horrible. Know one seems to smile or greet you and say hello. It was a very unwelcome experience for me."

"The overall experience was just something we could have easily avoided. I stayed to catch my other flight in the morning and I called a head of time to request a late check out and by 11 house keeping is knocking on my door aggressively asking me what time is my check out"

"The staff are very professional respectful and friendly. They are ready to help. "

"My husband and I first stayed at the Royal for our honeymoon in 2021 (a year after our wedding due to COVID), and we absolutely loved our experience. We recently returned in 2026 to celebrate our 6th wedding anniversary and even brought along some family members for their first visit. Between 2021 and this most recent trip, I recommended the Royal to just about everyone I knew I truly couldn’t say enough good things about it. Unfortunately, this visit left me feeling disappointed. While I understand that prices have increased, with VAT and gratuity now added to everything, I was more than willing to pay based on the exceptional experience and hospitality we previously received. However, I did notice a significant decline in service compared to our first stay. Throughout our time there whether leaving our room, grabbing coffee, enjoying lunch by the pool or beach, or dining in the restaurants the staff did not seem as welcoming or engaged. In the past, what stood out most was how kind, soft-spoken, and genuinely warm the employees were. They made an effort to connect with guests and truly understood that we were there to relax and escape from our daily lives. This time, that feeling was largely missing. Additionally, the ongoing construction made it difficult to fully relax in our room during the day, which took away from the overall experience. The past few years have been especially challenging for my husband and me, and we were really hoping this trip would provide a much n"

"Had"

"Majority of the staff were amazing… with the exception of the pool bartenders… they were just the opposite…. Not very welcoming or fun if your an older white man…. Romell the door man was great and did all he could to accommodate… The cleaning staff was exceptional… they made my bothers birthday so special with a cake, balloons and always a clean room…love the swans…."

"Property well maintained and beautiful. Easy access to downtown for shopping. Staff very helpful and attentive. Would have liked more options for dinner restaurant in house"

"Wasn’t too impressed since I had been to the one in Orlando and it was impeccable. Pristine. Property was dirty. Room could be cleaned better. Our feet were black shortly after taking a shower. The place needs a face lift for sure. And expensive!! Like ridiculous expensive! "

"Great place,"