Cari Hotel di Caerphilly

"upon arrival we was told we would have to pay to use the pool facilities. we ordered room service and was told we would have to wait 45 mins for it to arrive having us go down to reception as the phone in room was not working. The fire alarm went off at 23:50 waking us up which left is with a poor night's sleep. And there was no parking at the property or secure carpark nearby which resulted in us paying an extra £32 for overnight parking"

"I'd always wanted to stay as I'd passed the hotel many times. First, parking -you have to pay. Underground is £25, overground £13.50. Not good. Receptionist helpfully told me to move car from underground to save money. Went to get light lunch on cafe/bar in foyer. Lots of staff milling about but took some time to be served and then wrong sandwich arrived. Also would have expected a decent sized tea pot instead of one that help one and a bit cups. Room was OK, comfy bed, but had to get...

"Staff very helpful and breakfast was excellent value for money very happy with stay"

"Fabulous stay."

"It was close to many fun bars and restaurants. Also 5 minute walk from the train station."

"Extreme safety concerns! Not just the all the rooms have NO AC but also NO fans in the bathroom or the room. I had a room on the 10th floor and windows obviously can’t be opened. But how come the Hotel is still accepting guests if there’s NO ventilation!! The fans (air circulation!) is NOT working. For the whole entire stay my room wasn’t cleaned once."

"Good value and adequate for our purpose"

"Lovely hotel. Great views across the bay. Staff were lovely especially Loretta at breakfast. Nothing was too much trouble."

"Carpets and furniture a bit dated, but did what I needed it for. Good location, great staff."

"È la seconda volta che prenoto questo hotel, soprattutto per la sua posizione strategica e la facilità con cui è possibile raggiungere i luoghi di interesse. Il personale è molto cortese; desidero fare una menzione speciale a Chiara, Event Manager, una professionista instancabile, competente e sempre disponibile a soddisfare ogni richiesta con gentilezza e attenzione. Le camere sono spaziose, ma iniziano a mostrare i segni del tempo. La moquette andrebbe rinnovata e anche il bagno potrebbe...

"Clean room, polite and friendly staff. No complaints."

"Lovely well maintained modern rooms with sparkling bathroom and plenty of hot water for great shower. Nice to see eco facilities. Breakfast and dinner were superb and akin to gastro pub quality and generously portioned. We wouldn’t hesitate to return next time we visit family in the area. Staff were friendly and accommodating at all times."

"Attention! There was NO hot water during the whole of our stay! When I notified the hotel via a WhatsApp text, they told me that the boiler had broken down and they were going to fix it. When I spoke to the person at Reception, he said that a technician was going to come in the morning, but there was still no hot water. When I asked for compensation, I was told that they would get back to me, but they never did! Instead I kept on getting emails to rate my stay and/or to contact Costumer Service....

"Plenty of parking Good choice of food in the rss9"

"Played a round of golf, unintentionally with an employee who helped to make it a memorable day. Staff can't do enough to help you."

"I liked the bathroom. No ramps in front of hotel for luggage or accessibility for strollers or wheelchairs.Main entrance revolving door broken. Reception desk lacked privacy. No water in room or in reception area for weary travelers. Was not directed to carts for luggage."

"May 2026 Great spot short walk to Pubs, Shops and Restaurants, Castle very close. Private and clean rooms good amenities and staff were very helpful Cheers"

"Perfect location just outside station and near town great for exploring Cardiff"

"A nice and comfortable hotel in the center of Cardiff. Would stay here again!"