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"Location was convenient and Shuttle is a bonus. The hallway was not cleaned when we arrived ,the bathroom tub was dirty with green stuff that I was scared to scrape off ."

"Always an amazing stay at Portola. Staff is great, location is perfect, rooms are always clean and nice. Even the elevators system they have is fast and convenient. We'll keep coming back."

"Great hotel staff, clean rooms, many amenities "

"This motel is clean, comfortable, and offers free breakfast and two pools and two hot tubs to relax in."

"Run down hotel. Carpets were gross. Bathroom is super small. It didn't feel clean. The photos of the hotel on this website are deceiving. We will never stay there again. Customer service at the front desk was wonderful. Michelle helped us check in and she was so friendly and super helpful. "

"Feels like you are walking thru a trailer park with a nice view of the water. Not impressed. Place is run down but was once nice. Rooms need to be upgraded. Bed very uncomfortable… Food was overpriced. The best part of this experience was the waiter at Tidal. Escobar.. he was fantastic! "

"Nice property, but a couple of things that could help, calling and talking to someone is sometimes impossible, i left a jacket on a Sonesta airport shuttle , just getting a reply to a email seemed a monumental task, with no reply if they could or could not find it. The description of where the shuttles pick people up could be much better, even a simple picture of a typical location would help."

"Overall it was really good. We walked to/from Disneyland, and it wasn't bad at all. The room was fine. We had a refrigerator and coffee pot, which was great. The room felt a little stripped-down, though. I had to chase down a hair dryer but luckily found a nice housekeeper who helped me, since the front desk couldn't.. They didn't automatically have them in the rooms, which I found weird. It was a great deal, though, and good location."

"The hotel is an older hotel that is well maintained. The staff is very nice, friendly, polite and helpful. My only negative is that their is no restaurant and the website has not been updated to reflect that fact."