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"At night noisy cz of district music"

"The staff serving breakfast were amazing as well as the front desk."

"Very nice"

"Was wonderful the assistant"

"Lady that check us in and out was a complete nightmare. Rude from the very moment we walked in. We made our reservation through Expedia and had made some changes on our reservation and had proof and she refuse to honor it and wouldn’t let us check in until we added a new room for an extra guest that was part of the reservation. We even asked if we could just check in to leave the stuff in the room until we could figure it out and refused. Also we were told it was a family friendly hotel and brought our 10 year old to be told by her that he was not allowed with us at the restaurants at the hotel. One of the reasons we booked it was bc of the rooftop, we even asked if we could go in the morning with him and just said no. Was not helpful at all and made our first time in Medellin a complete hell. She knew our reservation was not refundable and took advantage of the situation to make us pay more. Never been treated like this before. Everyone else was very nice and helpful and even when we went to do our check out which it was a day earlier bc she refused to changed it, she had the same nasty attitude with us. "

"Solo Traverlers**** this is my experience. I came Solo the first day and a hotel worker tried to come on to me, even close my door and attempted to dance with me in the room. Then a few days later tried to enter my room. The hotel did a good job and investigated everything but they tried to investigate it while I was there. This could have been dangerous for me. Nevertheless I wont stay at this hotel again and I will never travel alone. The hotel is beautiful, food is amazing."

"Excellent property with an outstanding Team and service. The amenities and attention from the concierge, front desk, housekeepers, pool and beach, restaurant staff is beyond 5 stars… The only thing i would not consider 5 stars is the road that leads to the hotel, the gravel road is not suitable for everyone or any car, our taxi driver had a flat tire that had to change when he dropped us off, imagine if this happened in the middle of the road or at night! Hope the hotel and other properties nearby could adopt the road and fix it. other than that our stay was amazing!"

"The hotel is really good and it’s close to the Centro Historico. I really recommend "

"Good"