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"Everything was amazing. We we're shopping for rooms that could handle 5 people without having to book a suite and RIU had the best price. But we didn't expect the level of amenities and service. The room was more than enough to handle our family of 5, the rooftop was amazing, the lobby was gorgeous. Breakfast was super busy but SUPREMELY managed. The entire staff worked as one unit, organizing, sitting guests, cleaning up and sanitizing the tables between rotations. Food was great (Smoked Salmon, who does that at a hotel breakfast!) Anytime we're staying downtown Chicago again, we'll be booking at RIU Plaza for sure"

"I absolutely had a great experience. I loved the cleanliness, they had a bathtub, and it was in a great area. My son loved it as well. The restaurant had amazing food and the staff was very professional… we will be back. The gym room was amazing too! They cleaned our room everyday. It was so fun and amazing. Thank you so much!"

"The room was spotless. Balcony was a big plus. There was a fan in the hallway that was extremely noisy- I guess there was a spill or something. Left luggage was a bit weird- they didn’t give us a claim ticket… our bags were all there when we picked them up. "

"Awesome room, awesome staff 10/10"

"They gave us a free room upgrade...amazing view. Very clean room, amazing facilities, great safety practices. "

"Awesome"

"Great location. Good breakfast and cocktail hour. Clean fresh smelling rooms. "

"Clean rooms and great location."

"Amazing views. Right in the heart of navy pier. Lovely staff. Very accommodating to all needs"